Patient Care & Sales Coordinator | Wellness Clinic

Job Title: Patient Care & Sales Coordinator | Wellness Clinic Position Type: Part-Time Schedule: Monday to Friday, 9:00 AM – 1:00 PM EDT Workplace: Remote Salary: $5 - $6 per hour Job Code: AA-R Preferred Candidate Location: Philippines About the Company Our client is a wellness clinic offering personalized IV therapy, aesthetic treatments, and restorative wellness services. The clinic serves patients through its locations in West Chester, Pennsylvania, and Ardmore, Pennsylvania, with a focus on delivering quality care and exceptional patient experiences. Responsibilities 1. Phone Management & Patient Support Answer and manage inbound calls across both clinic locations Serve as the primary point of contact for patient inquiries Provide professional, friendly, and personalized support to patients Assist patients with questions regarding services, appointments, and clinic information 2. Patient Confirmations & Intake Management Conduct appointment confirmation and reminder calls Manage patient intake forms, consent forms, and related documentation Ensure patient records are complete and up to date 3. Patient Follow-Ups & Reactivations Follow up with patients after visits Reach out to inactive patients and encourage them to return for services Sales/upselling - offering packages, memberships, and add-on services to patients Conduct outreach campaigns during slower periods to generate appointments Additional Responsibilities Schedule, reschedule, and cancel appointments Business partnership outreach - coordinating with other local businesses to arrange pop-up events and partnerships Administrative tasks - managing emails and calendar Executive assistant duties - personal tasks like booking reservations, managing schedules, etc. Identify opportunities to improve clinic operations and patient experience Experience working in a med spa, wellness clinic, healthcare practice, or similar healthcare environment Experience handling inbound and outbound calls, appointment scheduling, and patient support in a healthcare setting Experience with sales, upselling, or recommending services and packages Experience using Zenoti is preferred; candidates without Zenoti experience must have strong EMR/EHR experience and be able to learn new systems quickly Strong verbal and written English communication skills Professional, personable, and patient-focused approach Sales-oriented with the ability to promote memberships, packages, and add-on services Familiarity with AI tools and technology Must be fully dedicated and committed during scheduled working hours Must be able to work independently and maintain consistent availability Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.