Location: Remote in the Jacksonville, FL or Birmingham, AL area
Pay: $17.50 - $18.50/hr
Schedule: 10:30am-7pm EST
SUMMARY OF JOB DUTIES:
A
Patient Access Representative
has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires
a high level
of comfort with Electronic Medical Records
.
ESSENTIAL JOB FUNCTIONS:
Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
Responsible for collecting existing and new patient insurance information for insurance verification
purpose
Responsible for entering data into EMR, as well as
maintaining
the integrity and accuracy of the
data
Take or respond to telephone calls promptly to
establish
or confirm
appointments
Utilize
appropriate schedule
codes for scheduling office and hospital based medical procedures, for patients with
appropriate provider
and time/location
slot
Provide support to other members of the department as needed.
Demonstrate compassion and understanding for the patient and caring parties.
Display patience in understanding and satisfying patient's request.
Maintain an adequate level of productivity as defined with the Call Center Supervisor.
Provide patient support and take
appropriate action
in response to patient inquiries
regarding
appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
Accurately registering new patients to include all demographics and insurance information.
Written communication in the EMR with individual providers and staff
relative
to patient calls.
Making outbound calls for outreach to schedule appointments such as Annual Wellness exams
and obtain other
beneficial
information from patients
.
Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary.
Appropriately transferring calls to the correct person who can help the caller (
i.e.
billing questions).
Following all privacy guidelines as
set forth in
HIPAA.
Ongoing personal/professional development through training.
Commitment to putting our patients
first-always
.
https://info.flclearinghouse.com/
MINIMUM REQUIREMENTS
Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
Must
demonstrate
consistent professional conduct and meticulous attention to detail.
Must
possess
excellent verbal and written communication skills
.
Must have
interpersonal skills with patients, staff, and other healthcare professionals.
Critical thinking skills and a positive attitude essential.
Familiarity with EMR system preferred
;
specifically,
Athena EMR experience will be helpful
.
A consistent work history with the desire to build a long-term career is mandatory.
WORKING ENVIRONMENT
The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally
required
. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills
required of
personnel so classified.
The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.