Partners Operations Officer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 700+ team currently across 12 locations and 9 time zones. About the Role As our Partners Operations Officer, you'll take the reins in managing and enhancing processes associated with Introducing Broker (IB) and partner approvals. Your responsibilities will include overseeing support queues, facilitating MAM setups, and ensuring accurate rebate reconciliation. You'll also be instrumental in reporting and delivering ongoing training to new team members, fostering a smooth workflow and robust partner support. In this key role, you will ensure operational excellence by accurately and efficiently managing partner-related tasks, emphasizing collaboration and continuous improvement. Your key responsibilities will include: Managing the IB approval processes by ensuring prompt reviews, compliance checks, and necessary approvals. Overseeing partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs). Enhancing partner conversions by actively following up on applications. Working closely with global compliance teams to guarantee adherence to regulations. Keeping an eye on partner advertising for compliance and taking charge of fraud detection measures. Assisting in process enhancements and coordinating MAM setups effectively. Handling rebate reconciliation, resolving discrepancies, and ensuring payments are made on time. Compiling and delivering insightful reports on partner activities. Leading the onboarding and training experience for new team members to set them up for success. About You Exceptional organizational and process management abilities, adept at juggling multiple tasks at once. Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations. Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector. Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks. Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams. Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively. Fluency in English is essential Why you will enjoy working with us Competitive salary structure including company bonus scheme Genuinely collaborative and friendly culture Flexible and hybrid working Remote working option – work from anywhere for up to 4 weeks per year Ongoing personal development & learning opportunities Paid annual leave and paid sick leave 3 paid volunteering days per year & Workplace Giving Program Periodic recognition and reward programs for outstanding performance and achievements Frequent events and celebrations Employee Assistance Program & Wellbeing Initiatives More about Pepperstone We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. “We are a 2025 Circle Back Initiative Employer – we respond to every applicant”. We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. #Li-Hybrid