Partner Success Manager
Location: Remote‑first
Team: Partner Success
Reporting to: Head of Partner Success
Who we are
Nuweb Group is a global event technology partner, helping organisers, promoters, venues, and ticketing providers scale with confidence.
We’re a fast‑growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice.
Our mission is bold – to be the Ticketing Engine of the World.
That means building the infrastructure that solves complex ticketing challenges and creates unforgettable fan experiences.
We operate globally across borders and time zones and take pride in our ability to move quickly, innovate, and push boundaries. If you want to be part of a team that values curiosity, craft, and ambition – welcome to Nuweb Group.
Mission
To own the success, growth, and operational health of a portfolio of Nuweb’s most important partners across the world.
You will use your deep ticketing and live events experience to help complex partners run better on Nuweb, build strategic relationships, maximise platform value, and protect and grow revenue over time.
You will act as a trusted advisor to senior stakeholders, connecting their commercial goals and operational realities with Nuweb’s capabilities and coordinating internal teams to deliver.
You’ll also help shape how Partner Success operates, sharpening our playbooks and feeding structured partner insight back into Product, Engineering, and Business Development.
What you’ll do
1. Strategic account ownership
2. Partner success planning, onboarding, and adoption
3. Operational reliability and issue management
4. Data‑driven insight and optimisation
5. Product feedback and “voice of the partner”
6. Governance, compliance, and best practice
7. Team contribution and collaboration
Job‑related skills and knowledge
Significant experience in event ticketing or live entertainment (e.g. ticketing manager, box office manager, operations lead, platform specialist). You understand core concepts like seat maps, allocations, onsales, settlements, accreditation/access control, and what tends to break around event week.
Proven experience managing key accounts or complex B2B relationships with multiple stakeholders, including senior executives, balancing commercial, operational, and technical perspectives.
Hands‑on experience with one or more ticketing platforms (primary, white‑label, or venue systems) and the ability to compare capabilities, limitations, and typical workarounds.
Confidence in learning new tools and understanding how configuration choices affect operations and customer experience (fees, gateways, reporting structures, integrations).
Comfortable using spreadsheets and dashboards to interpret commercial and operational data and turn it into clear actions.
Able to capture requirements, flows, and decisions in simple language that Product, Engineering, and Support can act on.
Strong general IT literacy and high proficiency with Google Workspace and/or Microsoft Office, plus collaboration tools such as Linear/Jira, Confluence, and Slack (or equivalents).
Bachelor’s degree, diploma, or certificate in a business, IT, or customer‑focused discipline, or 5+ years of relevant ticketing/live events experience instead of formal qualifications.
Personal skills
Performs effectively during high‑pressure onsales and event periods; stays clear‑headed when things break.
Takes responsibility for outcomes, not just tasks, and knows when and how to pull in others.
Professional, practical, and partner‑focused, with a long‑term view on relationships and renewal.
Strong written and verbal communication; confident delivering presentations, training, and demos to groups and senior stakeholders, and able to explain technical concepts in plain language.
Able to diagnose issues, distinguish symptoms from root causes, and propose realistic solutions.
Experienced working with distributed teams using tools such as Google Meet, Teams, Front, and email.
Works well with cross‑functional teams and respects different perspectives and constraints.
Quick to learn new systems and processes; comfortable in a dynamic, fast‑changing environment and open to feedback.
Highly organised, with strong prioritisation skills and the ability to manage competing deadlines across multiple accounts and events.
Other role information
Willingness to travel within your region and occasionally internationally for partner visits, training, events, and internal meet‑ups.
Reliable means to commute to partner sites when required.
Flexibility in your local working hours to align with partner needs across different time zones.
Remote‑first. UK based, with flexibility to align with partner needs across time zones and meet travel requirements.
What’s in it for you
How we work
At Nuweb Group we execute at speed. If you’re frustrated by organisations that move at a snail’s pace, you’ll fit in here.
We have ambitious goals but stay grounded. Being the best comes from working together, asking the right questions, and constantly improving.
We value openness and grow talent from within. Impact and output matter more than job titles.
We openly share financials, shareholder updates, and strategy. We are open by default and encourage everyone to be curious and understand the decisions we make.
We’ve been remote‑first since lockdown, and see it as a key part of our success. It lets us work with top talent from anywhere, without wasting time on commutes.
But remote‑first doesn’t mean remote‑only. Getting teams together in person matters – we do this at least twice per year. These values are non‑negotiable. They are the compass for how we hire, operate, and grow. If they resonate with you, there’s a strong chance you’ll thrive here.
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