Partner Success Director (Commerce Media)

As a Partner Success Director at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships. Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale. You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform. This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product. Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites. This is a hybrid role for those in the NYC area, but open to remote for those not in NYC. What You'll Do Relationship Management & Strategic Growth Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning. Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams. Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities. Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner. Partner Onboarding & Project Management Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing. Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup. Define success metrics, milestones, and post-launch optimization plans during the onboarding phase. Performance Optimization & Strategic Insights Monitor and analyze campaign performance to surface trends and drive data-backed recommendations. Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements. Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities. Cross-Functional Enablement & Internal Advocacy Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements. Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities. Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support. Growth & Innovation Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements. Provide thought leadership on market trends and best practices to help partners stay competitive and innovative. Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks. 8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media. Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies. Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels. Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends. A strategic operator with a passion for process optimization, documentation, and scalable growth. Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus. Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising. Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams. Prior experience in a high-growth advertising monetization or startup environment Understanding of the retail media and e-commerce landscape Familiarity with CPM, CPA, and CPC monetization models About Us Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement at key touchpoints across the customer journey. For more insights visit: https://www.fluentco.com/ At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events. When we are not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too… Competitive compensation Ample career and professional growth opportunities Health, dental, and vision insurance Pre-tax savings plans and transit/parking programs 401K with competitive employer match Volunteer and philanthropic activities throughout the year Educational and social events The amazing opportunity to work for a high-flying performance marketing company! Salary Range: $130,000 to $145,000, plus bonus - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored. Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (274B) of the Immigration and Nationality Act (INA), 8 U.S.C. 1324b.