Partner Relationship Manager

Apply Description About Key Data: Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTAs, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase. Role Overview: The Partner Relationship Manager is the strategic owner of Key Data’s enterprise partnerships. You will own a portfolio of high-value partners — including investment firms, industry vendors, and large property management companies — and be fully accountable for their success, retention, and growth. This is a relationship-first, commercially minded role for someone who builds executive-level trust, monitors client health proactively, diagnoses pain points before they escalate and works cross-functionally to deliver solutions. You are the person your clients call when something important comes up — and you have an answer. Roles & Responsibilities Own a defined portfolio of enterprise accounts with full accountability for health, retention, and expansion. Build and maintain trusted relationships with executive sponsors and key stakeholders at partner organizations. Serve as the primary point of contact for all strategic and operational matters across your accounts. Monitor account health signals and proactively engage partners before issues escalate. Conduct regular business reviews to assess value realization, surface risks, and identify expansion opportunities. Diagnose client pain points and work cross-functionally with Product, Data, and Engineering to develop and deliver solutions. Understand and clearly communicate Key Data’s data delivery methods — including flat file exports, S3 bucket integrations, and API connections — to both technical and non-technical stakeholders. Partner with the Data Team to coordinate delivery setup, troubleshoot issues, and ensure consistent data quality. Own the onboarding experience for new enterprise partners from contract signature through active use. Lead contract renewal conversations grounded in demonstrated ROI and relationship depth. Identify and qualify upsell and cross-sell opportunities in collaboration with the Sales Team. Maintain accurate account status and activity in HubSpot; deliver regular updates on health, churn risk, and expansion opportunities to leadership. Build and maintain partner-facing enablement resources including training materials, documentation, and webinars. Promote Key Data’s vision and products within the vacation rental and investment community. Key Data Benefits include: Company-paid individual health and dental insurance Long-term disability insurance under the company’s standard group plan $50,000 life insurance policy $200 towards an annual gym membership $50/month Internet reimbursement Up to $1,000/year professional development reimbursement Company-paid holidays Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match. $75/month mobile phone and voice/data plan reimbursement. Flexible PTO policy Requirements Remote position (US Time Zones) 3+ years of experience managing enterprise or strategic accounts in a B2B SaaS, data, or technology environment. Demonstrated ability to build credibility and relationships at the VP/C-suite level. Familiarity with data delivery concepts including APIs, flat file exports, and cloud storage integrations (e.g., S3); you don’t need to be an engineer, but you must be comfortable in technical conversations. Solution-oriented mindset — you ask the right questions, listen carefully, and work to solve the underlying problem, not just the surface request. Proactive, high follow-through: you close the loop, meet commitments, and own outcomes end-to-end. Excellent verbal and written communication skills; ability to tailor your message to both technical and executive audiences. Experience or background in the short-term rental, vacation rental, hospitality, real estate investment, or travel technology industry preferred. Proficient in Google Suite and CRM programs (ChurnZero, HubSpot, Slack, Confluence, Jira). Role Competencies: Executive Relationship Building: Establishes credibility and earns trust with senior stakeholders; builds durable partnerships that extend beyond day-to-day support. Ownership & Accountability: Takes full responsibility for account outcomes; doesn’t wait to be told — proactively identifies what needs to happen and does it. Solution Solutioning: Deeply understands client goals and pain points; works cross-functionally to design and deliver solutions that create measurable value. Technical Fluency: Comfortable discussing data delivery mechanisms (APIs, flat files, S3) and translating technical concepts for non-technical audiences. Proactive Health Management: Monitors signals, anticipates problems, and engages clients before issues surface — not after. Communication: Clearly articulates value propositions, solutions, and status updates to clients and internal teams alike. Results-Oriented: Focused on retention, expansion, and demonstrable outcomes — not just activity. Collaboration: Works effectively across Product, Data, Engineering, and Sales to deliver seamless partner experiences. Cultural Competencies We Put People First Prioritize employees by investing in their learning, well-being, and growth. Recognize, reward, and empower team members to achieve purpose and balance. We Are Customer Obsessed Focus relentlessly on solving customer challenges and helping them succeed. Deliver high-quality data, products, and services that exceed expectations. We Are Direct, Kind, Open, & Empathetic Foster a transparent culture where all ideas, concerns, and thoughts are welcome. Use empathy and clear communication to drive innovation and empowerment. We Boldly Challenge the Status Quo Encourage creativity and innovation by questioning the conventional. Stay proactive, embracing change to improve continuously and achieve growth. We Take Ownership Act like leaders, taking responsibility and making impactful decisions. Approach challenges with initiative and persistence to unlock customer value.