Partner Liaison

Position: Partner Liaison Department: Operations Reports To: COO Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security Solutions and Services to both commercial and government clients since 2006. We are a value-added reseller focused on overcoming organizational challenges with solutions that don’t just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services, Solutions, and Integrations. Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies, Netscout, and Palo Alto, focusing on Federal Systems Integrators, USG, and Commercial Communities. Because of our strategic alliance with key distribution channels, Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets, and we take pride in recognizing their outstanding talents and efforts. Position Summary: The Partner Liaison serves as the central point of contact and accountability for Epoch's Strategic Partners, defined as Tier 1 partners and targeted emerging partners identified by leadership, across OEMs and Services partners. Federal Systems Integrator relationships remain owned by Sales. This role is responsible for building, maturing, and sustaining partner relationships that drive strategic value. They will formalize partner tiers, define engagement requirements, raise and coordinate MDF, and drive accountability across Epoch teams to execute on partner plans. They will use Orbit as the system of record to track partner profiles, engagement history, goals, and performance metrics, ensuring all activity is visible and aligned with Epoch’s defined partner strategy. Who you are: A strategic relationship builder who can develop and grow high-impact partner ecosystems Skilled at aligning Sales, Marketing, and Leadership around shared partner strategies and revenue goals Highly organized with strong attention to detail in managing partner programs, deal registrations, and pricing coordination A proactive communicator who maintains consistent partner engagement and effectively navigates escalations Data-driven, using CRM insights and performance metrics to guide decisions and optimize partner outcomes Accountable and results-oriented, with a track record of driving partner engagement and measurable growth What you’ll do: Partner Relationship Management Serve as Epoch's primary relationship owner for Strategic Partners defined as Tier 1 partners and targeted emerging partners identified by leadership. Work with Sales and Leadership to maintain strategic initiatives and quarterly, review the Strategic Partner list based on current business priorities and growth targets. Own and manage partner deal registrations and pricing coordination for Strategic Partners in collaboration with Sales. Own distribution relationships, Rebate Incentive Agreements, and inform inside and outside sales teams of any new distribution alignment. Maintain continual engagement with partner contacts (calls, events, QBRs) and record all activities in Orbit. Act as the escalation point for partner issues across Sales, Marketing, Technology, and Service Delivery. Recommend and document the appropriate level of partnership for each partner using CRM/Orbit data, market intelligence, and field feedback. Drive Senior-to-Senior engagement planning and execution in coordination with Sales and Leadership. Attend pertinent meetings, tradeshows, and any other events as deemed important to the overall growth strategy Program Development & Enablement Define baseline requirements for each Epoch partner, including training, certifications, revenue expectations, and lead behaviors. Build and maintain Epoch Partner Levels and their associated benefits and obligations (e.g. Gold, Silver, Strategic). Enable emerging or underdeveloped manufacturers to build federal-ready channel programs (deal reg structure, pricing policy, compliance, GSA/FSS mapping, contract utilization). Drive partner participation in Epoch SKOs, Partner Advisory Boards, speaking engagements, and awards programs. Sales & Marketing Alignment Coordinate with Sales to target underdeveloped partner patches and increase breadth of field engagement. Partner with Marketing to design and execute co-branded campaigns, lead-sharing agreements, and MDF-backed activities. Align internal teams on partner strategies and ensure they meet partner training and engagement expectations. MDF Stewardship Raise and organize MDF opportunities from partners and make them visible internally. Stay in continual sync with MDF owners (Sales Leadership, Finance, Marketing) to align on priorities. Manage planning, logistics, and execution for MDF-funded efforts, ensuring alignment with partner strategy. Maintain that MDF spend strategy decisions stay with Epoch leadership, while enabling smooth execution. Accountability, Tracking & Incentives Maintain partner/distributer contact info, capabilities, engagement activities, and compliance status. Track engagement history, deal influence, and performance trends over time. Produce partner health scorecards and dashboards. Design and maintain partner incentive structures (SPIFs, lead-sharing rewards, co-marketing incentives) to drive desired behaviors. Implement clear joint pursuit agreements outlining responsibilities and expected outcomes on major opportunities. Run quarterly reviews with each key partner against defined goals. What qualifications you’ll bring: 2+ years in partner/channel management MDF program management experience GSA/FSS and federal contracting familiarity Distributor relationship management experience Federal Community Relationships – Bring established and active relationships with partner contacts across the federal IT community. Existing relationships with federal channel program managers, partner development managers and alliance leadership. Federal Acquisition and Contracting knowledge – working knowledge of federal government acquisition vehicles and contracting processes; RFP award cycles, and how partners engage across Civilian, DOD, and/or Intelligence Community accounts. Ability to travel approximately 40% during peak seasons to support partner meetings, industry events, tradeshows, QBRs, and Epoch SKOs. Travel will be concentrated around key industry event seasons and quarterly business review cycles with lighter periods in between. What We Offer: Progressive Compensation Package Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs) Wellness program 401k with Company match Flexible Paid Time Off 12 Paid Holidays Life Insurance and Disability Coverage On site gym (Littleton facility) On-Going Training & Development Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment is decided solely on the basis of qualifications, merit, and business need. Due to the nature of our business, applicants must be United States citizens. All candidates are required to pass a background check and drug screening prior to employment. Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] or by calling 888-663-0004. Time Type: Full time Anticipated Application Closing Date, on or before 05/08/2026