Orthopedic Rehab Assistant

Orthopedic Rehab Assistant Fully Remote • Clearwater, FL 33759 Quick Apply Overview Salary Range $30.00 - $32.00 Hourly Job Shift Any Quick Apply Description The primary responsibility of this role is for a Licensed Physical Therapist Assistant is to support Licensed Physical Therapists with remotely monitoring patients via audio/visual healthcare technology, while the patient is using the PortableConnect and other related devices. This role is key to ensuring patients have a safe and positive experience while fully complying with their prescribed treatment plan, in order to achieve optimal health outcomes. This is in a 24/7 environment. Other duties are as follows: Licensure Compliance : Maintain active licensure requirements in all applicable states or commit to pursue licensure in all applicable states. Clinical Support: Ensure compliance with clinical direction from Licensed Physical Therapists. Patient Support: Use clinical expertise to respond to patient inquiries and concerns in a reassuring and empathetic manner as it relates to their ongoing progress with their prescribed treatment plan. Proactive mitigation: Monitor, anticipate and mitigate potential disruptions to patient monitoring workflows to ensure they are fast and accurate. Data Tracking and Reporting : Maintain accurate records of patient interactions and progress in compliance with company policies. Patient Education and Support : Educate patients on the benefits and importance of the prescribed medical device and provide motivational counseling that generates excitement and commitment to its consistent use. Interdepartmental Coordination: Establish, monitor, and maintain key performance metrics that would be in alignment with other departments’ metrics, and participate in recurring meetings with those departments to ensure operational success at a patient level. Qualifications Excellent communication and interpersonal skills to build and maintain customer relationships. Knowledgeable about HIPAA regulations and maintaining patient confidentiality. Knowledgeable about DME products and their applications. Familiar with healthcare regulations and industry trends. General understanding of insurance claims and reimbursement processes. Has a solution-selling mindset and approach. Ability to adapt to changes in regulations and/or company policies. A commitment to providing exceptional customer service and ensuring customer success. Empathetic and patient when dealing with others. Ability to work collaboratively with cross-functional teams. Strong problem-solving and analytical abilities to address customer concerns effectively. Excellent organizational abilities and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment. Experienced using customer relationship management (CRM) software and other relevant tools. Proficiency in healthcare information systems and technology. Proficiency with using Electronic Health Records (EHRs). Proficiency with using MS Office applications.