Order Experience Specialist

Why CALI Floors? Our culture is employee-centric! We know our people are what makes CALI Floors successful. Not only do we value our employees' feedback and ideas, we ask for it regularly. We value a healthy work/life balance, offer a hybrid work environment and, for days our employees are in the office, we have snacks and refreshments covered! Our employees enjoy great benefits in a culture which promotes innovation, development, teamwork and authenticity. CALI is one of the fastest-growing flooring leaders with some of the best, most innovative, high-quality, and eco-conscious flooring and building products in the industry. We were recognized on INC 5000 and San Diego Business Journals' fastest-growing companies and named a top place to work! We rely on the efficiency, effectiveness, and supportive environment of our teams to ensure our continued growth while making a difference in the future of our planet. The growth in our business has created an opportunity for a new role supporting the CALI dealer sales channel. Position Summary : The Order Experience Specialist will play a key role in supporting CALI's B2B sales channel. The incumbent will partner with Territory Managers and management to directly support customers with CALI product questions and information, order support and solidifying relationships with customers. The Order Experience Specialist will serve as a direct point of contact for customers seeking answers to product and installation questions, updates on orders/status and product availability. Essential Duties : Check inventory and problem solve fulfilling available orders Assist in ordering process by being available via phone, fax, or email for stores seeking to place orders by checking stock and prices for customers Create, collaborate with Customer Experience team, ensuring customers are properly assisted thru resolution of the case, escalating as necessary. Identify Areas of improvement in the company and assist in implementing solutions Accurate order entry for the dealer team Initiate and follow-up on cases for: Customer Experience and accounting Answer order desk phone calls Participate in ongoing training exercises for overseas team, specifically in order placement for customers including True Value and ACE Hardware Assist in managing the overseas team daily with orders & questions. Review dealer accounts to update and “clean-up” Regularly review dealer orders to make sure they’re correct (e.g., paid orders, shipped orders, pending orders and backorders, etc.). Complete a daily reconciliation spreadsheet for customer orders Assist with international orders and commercial invoices (Canada) Assist and support territory managers in identifying issues, troubleshooting, and finding a solution Complete small projects as assigned (e.g., ship flooring samples for Territory Managers, distributing product guides, etc.) Other duties as assigned Requirements : High School diploma with 2+ years of related experience; Bachelor's degree in Business, or other related field preferred Experience in sales, customer service or account representative preferred Demonstrated excellence in customer support/service and resolution Strong interpersonal, written and verbal communication skills Excellent organizational and time management skills Goal-driven with the ability to work under pressure Benefits : Flexible hybrid schedule Company-sponsored medical, dental & vision coverage 401k with company match 9 paid holidays (including your birthday!) Monthly WFH Stipend (if applicable) Compensation : $23.00 Cali Bamboo, LLC., it's affiliates and subsidiaries ("CALI") is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Under the Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know. CALI maintains an internal recruiting department. We may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters. Agencies are hereby specifically directed not to contact CALI employees directly to present candidates. To protect the interests of all parties, CALI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CALI, including those sent to a CALI mailing address, fax machine, or email address, directly to CALI employees, or CALI’s resume database, will be considered CALI property. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. CALI will consider any candidate for whom an agency has submitted an unsolicited resume to have been referred by the agency free of any charges or fees.