Optimization Health Coach

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity Join us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an Optimization Health Coach at Twin, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. This job is a great fit for you if you naturally help people take on difficult things in their lives, recognize that it is hard to change habits, and are skilled in behavioral tools that help activate people to make positive changes; you are quick to adopt new apps, use data to make decisions and enjoy integrating the latest medical science and technology in your coaching practices; and you would thrive on working with a talented care team, including leaning on nurses, nurse practitioners, and physicians assistants along with the Twin Health app to direct your guidance to our members. As an Optimization health coach, your focus is around your members' next level of healing. You will help them sustain and maintain the progress they have made throughout their conditioning phase of the Twin program. You will be their ongoing partner to keep them engaged and motivated and ensure they are seeing continued success in the ways that matter to them. The schedule for this position is Tuesday - Saturday (T-TH 11-7; F-Sa 9-5 in your time zone) Excited to join us and do your part in improving people’s health and happiness? Responsibilities Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app You are expected to use AI powered tools to deliver metrics driven insights and coaching You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours You will respond to all chats within 24 business hours Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement Strictly adhere to Standard Operating Procedures for member management and escalations Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal Participate in on-going pilot programs and support additional programs as needed Participate in collecting member testimonials to support partner success needs Weekend and holiday on call responsibilities PTO coverage responsibilities You will maintain a high volume caseload (minimum of 500) Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs. Complete additional duties as assigned Qualifications 3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar Active license in US, Health Coaching or Health Educator certifications preferred Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes Experience and enthusiasm for delivering coaching via video calls, preferred Comfort with back to back video visits Effective time management skills and able to balance member video visits with tasks and member chats Experience maintaining a high volume caseload Comfort with ambiguity and change Experience and ability to thrive in a high-growth, quickly changing environment, startup experience preferred Commitment to advancing individual health and wellness Determination in following through on commitments and driving business value Positive, optimistic attitude that inspires clients and fellow team members Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships Professional telephone and video skills Self-motivated and results-focused Quick learner who integrates new knowledge Organized and detail-oriented Ability to handle competing demands with diplomacy and enthusiasm Ability to work collaboratively with clinical infrastructure and hierarchies Bilingual- fluent in both English and Spanish preferred Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases Compensation and Benefits Compensation for this position is $70,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval Based on company needs Only a certain number of coaches can be off on a given day 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.