ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.
As our operations grow, we're looking for an experienced Operations Team Leader to join our remote team and take ownership of agent performance across multiple USA-client accounts.
PLEASE NOTE:
What you'll actually be doing:
You'll be managing a portfolio of multiple client accounts (+-10-15) simultaneously, with a total agent headcount of approximately 20-40 remote agents. Each client has their own KPIs, phone systems, reporting tools, and operational requirements — and your job is to keep all of it running smoothly.
On any given day, that means:
This is a high-accountability role. You will be the operational backbone between our clients and our agents.
Who we're looking for:
You're not looking to manage from the side lines. You get stuck in, hold people accountable with empathy, and don't drop the ball when five things are happening at once.
You'll be a strong fit if you have:
If you are not contacted within 14 working days, please consider your application unsuccessful.
CSOC Nightshift Team Leader
Belong
Operations Team Leader (EST Hours) - Remote
ISTA Personnel Solutions
Team Leader - (Dental Services - US Healthcare) EST Hrs (Remote)
ISTA Personnel Solutions
Team Leader - (Dental Services - US Healthcare) EST Hrs (Remote)
Ista
Legal Document Production Team Leader
Smart Pa
Sales Manager – Team Leadership & Coaching Focus
Hirehangar