Operations Support Operator

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets. Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent. Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa. We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade. At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia. What is the role? We are looking for an Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider. Your main duties include: Daily system monitoring; Handling routine traffic/incidents; Ensuring smooth communication with African Telcos; Internal and external escalations; Providing support for customers; Performing reconciliation tasks; Handling merchant wallet balance management tasks; Participating in product development. What is required of the ideal candidate? Proficient computer skills; Excellent communication skills in written and spoken English; Good written and spoken Estonian; Flexibility in working hours, including nights and weekends; Ability to perform well under pressure; Strong attention to detail; A team player: demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally; A can-do attitude: willing to take initiative, adaptable to change, and able to work independently. Beneficial skills: Experience in customer support; Experience in payments industry Why PawaPay? Help improve financial access in Africa Being part of an amazing team that shapes company’s culture as a great place to be An ambitious, talented, and diverse team who always has your back We grow fast, and you will grow fast with us Competitive remuneration 35 days of paid leave per year (inclusive of public holidays) and more.