Operations Specialist

Operations Specialist At Incision ( www.incision.care ), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications. Our Core Values 💙 Impact & Excellence: we strive for innovation and excellence in surgical education 📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive 🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success Role Overview: The Operations Specialist is responsible for supporting efficient day-to-day operations and ensuring a high standard of customer service across all support channels. This role focuses on resolving customer inquiries, coordinating escalations, improving operational processes, and maintaining accurate documentation and reporting. The Operations Specialist works closely with internal teams to support continuous improvement, promote best practices, and contribute to a professional, customer-focused service experience. What you will do: Customer Support: Providing timely, accurate, and professional support to ensure customers and users receive effective assistance and positive service experience. Operational Support: Supporting the organization, coordination, and delivery of operational activities in line with customer requirements, training needs, and internal guidelines. Reporting and Data Accuracy: Preparing clear, accurate, and timely reports to support informed decision-making, performance monitoring, and effective communication with relevant stakeholders. Cross-Functional Coordination: Coordinating with internal teams to ensure requests, updates, and operational tasks are completed efficiently and in alignment with business priorities. What You Bring 💪 1-2 years of experience in operations, customer support. Strong customer service and communication skills. Good problem-solving and troubleshooting abilities. Ability to prepare clear and accurate reports. Strong attention to detail and data accuracy. Good organizational and time management skills. Ability to manage multiple tasks and requests at the same time. Comfortable using digital platforms, Microsoft Excel, Google Sheets, and reporting tools. Ability to work independently and as part of a team. Professional attitude and ability to communicate with users and supervisors. Excellent written and spoken English is preferred. Basic analytical skills to identify trends, issues, and improvement opportunities. What We Offer 🚀 Make a Real Impact: help revolutionize surgical education worldwide! 🌍 International Team: join a diverse crew with 10+ nationalities. 📚 Learning & Development: access training, courses, and growth opportunities. 🏡 Hybrid Work Model: flexibility to work remotely. 📈 Career Growth: expand your skills in a fast-paced, innovative environment. 💻 Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools. 💡 Inspiring Team: collaborate with medical professionals and cutting-edge innovators.! 🎉 Team & Social Events: regular gatherings to connect, learn, and have fun. 💰 Competitive Salary: get rewarded for your skills and expertise. 🚆 Travel Allowance: support for commuting costs. 🧠 Mental Health Support: access well-being resources through OpenUp. 👔 Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere! 🌈 Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued. Department Customer Success & Implementation Locations Incision Egypt Office Remote status Hybrid About Incision Incision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere. Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike. Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others. Founded in 2014 Co-workers 80+