Operations Specialist

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments—making payments a core part of their platform and business model. By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli’s infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth. Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS. In this role, you will Support & Issue Resolution Handle basic operations and boarding-related support tickets with urgency and ownership Dive deep to identify root causes of issues rather than applying surface-level fixes Take initiative to resolve problems quickly, even when it means doing the grunt work Merchant Onboarding & Configuration Manage boarding templates, billing configurations and customer comms Troubleshoot and resolve boarding errors, including re-boarding when necessary Resolve configuration issues to ensure merchants are set up accurately Manage specialized workflows that fall outside standard boarding procedures Technical Troubleshooting & Cross-Functional Collaboration Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs Create detailed development tickets with clear reproduction steps and supporting documentation Serve as a bridge between operations and technical teams to expedite issue resolution Billing & Financial Operations Identify and resolve billing configuration issues Troubleshoot billing-related issues and ensure accurate merchant fee structures Address funding issues by coordinating with internal teams and processor partners Investigate and resolve transaction-related issues with support from technical and processor teams Process Improvement & Documentation Document common issues and solutions to build knowledge base resources Identify patterns in recurring problems and suggest process improvements Continuously focus on building better internal workflows and processes with cross-functional teams Partner with internal teams to streamline operations and eliminate inefficiencies Take ownership of process gaps and drive improvements from identification through implementation We'd love to hear from you if you Education: Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field Experience & Skills: Have 3-5 years of experience in operations, quality assurance, data entry, or related analytical role Have strong attention to detail with excellent data accuracy skills Have proven ability to troubleshoot technical issues methodically and get to the root cause Have a strong bias for action - you don't wait for perfect information, you roll up your sleeves and get things done Have a hands-on mentality - willing to do whatever it takes, including grunt work, to solve problems and move the business forward Have experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills Have strong written and verbal communication skills Are comfortable working in fast-paced environments with shifting priorities Are business-minded with a genuine care for how your work impacts company outcomes Are proficient in Excel/Google Sheets and data management Are a self-starter who takes ownership and doesn't need to be micromanaged Preferred: Background in QA testing Experience with payment processing, fintech, or SaaS platforms Familiarity with ticketing systems (Jira, Linear, etc.) Basic understanding of APIs, webhooks, or technical integrations SQL or database query experience Experience creating technical documentation This is a remote role; candidates based in San Francisco, Los Angeles, Phoenix, or Denver are preferred. We think you'll love being part of our team because At Payabli, you'll have a front row seat into building a high-growth venture backed fintech company. You'll work directly with cross-functional teams and be considered an integral part of our Operations organization. You'll stretch yourself every day, learn a ton, grow alongside the company, and have a lot of fun building Payabli with us. We're a values driven company that cares deeply about our team, partners, and customers. Our north star values are: 🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time. 🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid. 🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details. 💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open. 🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem. We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry’s most respected organizations, including the 2026 Forbes Fintech 50 list , which highlights the most innovative private companies in financial technology, Inc.’s 2025 Best Workplaces , and Built In’s 2026 Best Places to Work in Miami. What We Offer Comprehensive health, dental, and vision benefits Flexible work environment (hybrid in Miami or fully remote) Professional development opportunities Collaborative, growth-oriented culture with leadership accessibility Payabli is an equal opportunity employer and values a diverse, inclusive workplace. Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.