Operations Specialist (Workforce Operations & Scheduling) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform.

This is not a traditional admin or support role.

You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time.

You will oversee the full shift lifecycle, including:

Shift fulfillment
Workforce coordination
Attendance monitoring
Real-time issue resolution
Last-minute scheduling coverage

If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you.

What You’ll Own

Shift Fulfillment & Workforce Coordination

Own the end-to-end shift fulfillment process
Respond quickly to incoming client staffing requests
Assign professionals to open shifts and confirm availability
Ensure shifts are fully covered on time
Coordinate replacements for last-minute cancellations or no-shows

Live Operations & Real-Time Issue Resolution

Monitor attendance, clock-ins, and active shift activity
Follow up immediately on:

Late arrivals
No-shows
Schedule conflicts

Communicate directly with:

Workers
Clients
On-site managers

Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

Onboard and activate professionals on the platform
Maintain ongoing communication to improve workforce reliability
Build strong relationships with active professionals
Help maintain workforce engagement and retention

Systems, Documentation & Process Improvement

Keep operational systems and trackers updated accurately
Maintain clean documentation across workflows and shift activity
Identify recurring operational issues and suggest workflow improvements
Support operational efficiency through process optimization

What Success Looks Like

Shifts are filled quickly and accurately
No-shows and attendance issues are minimized
Clients receive fast, professional communication
Workers stay engaged and responsive
Operational issues are resolved quickly without escalation
Systems and documentation remain organized and reliable

What Makes You a Strong Fit

Highly organized and comfortable managing multiple live priorities
Calm under pressure in fast-changing operational environments
Proactive and ownership-driven
Strong communicator who can coordinate confidently with clients and workers
Solutions-oriented with strong follow-through
Fast responder with excellent operational discipline

Requirements (Must-Have)

Experience

2+ years experience in:

Operations
Staffing coordination
Workforce management
Scheduling
Dispatch or live operations environments

Core Skills

Strong written and spoken English communication skills
Neutral or modest English accent preferred
Excellent organizational and time-management abilities
Comfortable using:

Scheduling systems
Operational tools
Internal dashboards
Workforce platforms

Ability to multitask and prioritize under pressure

Technical & Work Environment

Reliable computer/laptop setup
Stable high-speed internet connection
Comfortable working remotely during U.S. hours

Nice to Have

Experience working in:

Staffing marketplaces
On-demand workforce environments
High-growth startups

Experience tracking:

Attendance
Clock-ins
Workforce KPIs

Process improvement mindset with ability to optimize workflows

What a Typical Day Looks Like

Review incoming shift requests and secure coverage
Communicate with professionals to confirm assignments and attendance
Monitor live attendance and follow up on issues
Resolve last-minute cancellations and staffing gaps
Coordinate directly with clients and on-site managers
Update internal systems and shift documentation
Identify operational bottlenecks and improve workflows

In short: you are the operational backbone of the platform, ensuring every shift runs smoothly and every client receives reliable support.

Key Metrics (KPIs)

Shift fill rate
Time-to-fill open shifts
Attendance and no-show reduction
Response time to operational issues
Accuracy of documentation and system updates
Client satisfaction and workforce reliability

Why This Role Stands Out

High-impact operational ownership
Fast-paced environment with real-time decision-making
Opportunity to work at the center of workforce operations
Strong growth path into:

Operations Management
Workforce Operations Lead
Marketplace Operations
Client Operations

Exposure to scaling operational systems and live staffing environments

Interview Process

Initial Phone Screen
Video Interview with Pavago Recruiter
Scenario-Based Operations Interview
Client Interview
Offer & Background Verification

Apply Now

If you:

Thrive in fast-moving operational environments
Enjoy coordinating people and solving problems in real time
Stay organized under pressure
Take ownership and communicate proactively

This is a strong opportunity to grow in workforce operations and live execution management.

Operations Specialist

About this role