Operations Manager | Property Management

Job Title: Operations Manager | Property Management Position Type: Full-Time, Remote Location: Remote LATAM (Supporting Miami & Orlando, Florida Markets) Working Hours: U.S. Business Hours (EST) About the Role We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets. This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization. The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents. Responsibilities Team Leadership & Operations Oversee daily operations across the Miami and Orlando property management portfolio. Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development. Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance. Ensure proper staffing and resource allocation across departments. Establish and manage KPIs for team members and departments. Hold employees, vendors, and tenants accountable to company standards and timelines. Create operational consistency and improve workflows across the organization. Leasing & Occupancy Management Oversee leasing operations and vacancy management. Ensure listings are accurate, competitive, and marketed effectively. Monitor occupancy performance and vacancy trends. Ensure vacant units are leased quickly while maintaining tenant quality standards. Manage lease renewal processes and rental rate adjustments. Monitor leasing performance metrics and implement improvements as needed. Unit Turns & Property Operations Oversee the unit turn process from move-out to move-in. Ensure unit turns are completed on time and within budget. Coordinate vendors, maintenance teams, and operational staff throughout the process. Monitor turn costs and identify opportunities for increased efficiency. Ensure units meet company quality standards prior to occupancy. Owner & Client Relations Serve as a key point of contact for property owners. Respond to owner concerns and operational inquiries promptly. Maintain strong owner relationships through proactive communication. Ensure seamless onboarding of new clients and properties. Support owner retention and long-term satisfaction. Maintenance Coordination Manage maintenance operations and vendor relationships. Ensure work orders are completed efficiently and cost-effectively. Monitor maintenance response and resolution times. Coordinate communication between tenants, owners, and vendors. Ensure property inspections are scheduled and completed on time. Monitor maintenance expenses and service quality. Financial Operations & Collections Oversee rent collection processes across the portfolio. Monitor delinquency reports and collection performance. Ensure notices and legal actions are initiated promptly when necessary. Support eviction processes in accordance with company procedures and local regulations. Monitor maintenance and turn expenses against budget. Identify opportunities to improve operational profitability while maintaining service quality. Systems & Process Improvement Develop and improve operational workflows and procedures. Implement accountability systems and performance tracking. Support process automation and operational efficiencies. Ensure consistent use of company software and operational tools. Identify opportunities to improve owner, tenant, and employee experiences. What Makes You a Perfect Fit? Strong leader who can motivate and hold teams accountable. Highly organized with exceptional follow-through. Excellent problem-solving and decision-making abilities. Strong communicator comfortable working with owners, tenants, vendors, and employees. Results-oriented and driven by operational performance. Comfortable managing multiple priorities simultaneously. Proactive and self-directed in a remote environment. Strong sense of ownership and accountability. Able to balance customer service, operational efficiency, and financial performance. Required Experience & Skills (Minimum) Minimum of 3 years of property management experience. Minimum of 2 years of leadership or operations management experience. Experience managing multi-functional teams. Strong understanding of: Leasing Vacancy management Unit turns Maintenance coordination Rent collections Lease renewals Evictions Property operations Fluent English and Spanish communication skills (written and verbal). Strong organizational and project management skills. Experience managing operations in a remote environment. Excellent relationship management and communication abilities. Ability to manage multiple properties, projects, and priorities simultaneously. Ideal Experience & Skills Experience managing operations across multiple geographic markets. Experience with residential and commercial property management. Experience implementing operational processes and performance metrics. Familiarity with: Buildium QuickBooks Monday.com Experience utilizing automation and technology to improve efficiency. Experience leading growing property management organizations. Tech Stack & Tools QuickBooks Monday.com Google Workspace Property Management Software Communication & Collaboration Platforms Buildium (Preferred) What Does a Typical Day Look Like? An Operations Manager's day focuses on leading teams, resolving operational challenges, monitoring performance, and ensuring property management processes run efficiently. You will: Meet with team members and department leads. Review leasing activity, vacancies, and occupancy metrics. Monitor maintenance requests and vendor performance. Follow up on owner concerns and onboarding activities. Review rent collections and delinquency reports. Coordinate unit turns and property inspections. Track operational KPIs and team performance. Resolve escalated issues and remove operational roadblocks. Identify opportunities to improve efficiency and service delivery. In essence: you are responsible for ensuring the property management operation runs efficiently, teams remain accountable, owners stay satisfied, and tenants receive exceptional service. Key Metrics for Success (KPIs) Occupancy rate. Average days-to-fill vacancies. Unit turn completion time. Turn costs versus budget. Rent collection rate. Delinquency and eviction performance. Lease renewal rate. Rental rate growth on renewals. Work order completion and resolution times. Maintenance cost per unit. Inspection completion rate. Owner satisfaction and retention. Team performance and accountability metrics. Why Join Us? Fully remote leadership opportunity. Direct impact on the growth and success of a rapidly expanding property management company. Opportunity to lead and develop a high-performing team. Significant ownership and autonomy within the organization. Collaborative and growth-focused culture. Opportunity to improve systems, processes, and operational performance. Long-term growth potential for successful leaders. Interview Process Initial Application Review Intro Video Property Management Operations Assessment Client Interview Offer & Onboarding