Operations Manager, Legal

LISC is one of the country’s largest community development organizations, helping forge vibrant, resilient communities across America. LISC works with residents and partners to close gaps in health, wealth, and opportunity so that people and places can thrive. We do this by acting as a conduit for grants, loans and equity--and by providing technical assistance and capacity building--to locally rooted organizations that carry out the work in communities. Position Summary LISC seeks a Legal Operations Manager to support our dynamic in-house legal team. The Manager will drive departmental planning, process improvement, and cross-functional collaboration, enabling the legal team to operate more efficiently, scale impact, and align closely with enterprise priorities. This role blends strategic partnership with team leadership and hands-on operational execution, with a focus on improving how legal services are delivered across the organization. Responsibilities The following are an indication of the position’s core responsibilities; these are intended to illustrate the scope of responsibilities and are not exclusive of other duties that may be required. Strategic Enablement & Planning Partner with Legal team leadership on strategic planning, annual operating plans, and key departmental initiatives. Translate strategy into execution by driving implementation and tracking progress against goals. Operational Excellence & Process Improvement Assess, design, and continuously improve legal workflows, service delivery models, and cross-functional processes to increase efficiency, consistency and scalability. Lead initiatives that enhance efficiency, quality, and consistency of legal support across the organization as well as those that improve the cost-effectiveness and value of legal services. Proactively identify operational gaps and implement solutions that enhance how Legal delivers services across the organization. Cross-Functional Collaboration & Influence Serve as a key liaison between Legal and other LISC departments to strengthen relationships, clarify roles, and improve and support coordination and collaboration. Support enterprise-wide initiatives to increase organizational effectiveness and alignment. Technology & Data Management Oversee legal technology tools, including selection, implementation, and optimization in partnership with IT. Develop and maintain metrics, dashboards, and reporting to inform decision-making and demonstrate legal team impact. Resource & Financial Management Support work allocation and capacity planning across the legal team to align resources with organizational priorities. Working with Legal team leadership, develop and manage the department budget, including forecasting, tracking performance, and identifying cost efficiencies. Team & Department Operations Lead core operational functions including recruiting, onboarding, performance management support, and internal communications for Legal team in collaboration with key partners across the organization. Coordinate departmental meetings, planning sessions, and knowledge-sharing efforts. Foster a collaborative, cohesive team environment and support professional development. Other duties as assigned. Qualifications Bachelor’s degree from an accredited college or university preferred in business administration, management, operations, or a related field or commensurate relevant work experience. Minimum 6 years previous experience in operations, management, or project leadership within a professional services, legal, or financial environment; legal operations experience helpful. Self-starter with an ownership mindset: Proven ability to operate in ambiguous environments, identify priorities independently, and design and execute solutions without heavy direction. Strategic operator: Able to move seamlessly between high-level planning and detailed execution, translating concepts into actionable outcomes. Enterprise-level communicator and influencer: Exceptional ability to communicate clearly and credibly across all levels of the organization, and to influence without authority while coordinating work across diverse stakeholders. Process and problem-solving orientation: Demonstrated ability to analyze workflows, identify inefficiencies, and implement practical, scalable improvements. Strong project and change management skills, including the ability to manage multiple priorities in a fast-paced environment. Data-driven mindset: Experience using data, metrics, and reporting to inform decisions and drive performance. Collaborative and adaptable: Comfortable navigating a high-volume, evolving environment with a team-first approach. Strong interest in community development, nonprofit impact, or mission-driven work. Excellent written and verbal communication skills. Proficiency with standard business tools (e.g., Microsoft 365); experience with legal or operational systems a plus. Experience using or evaluating AI-enabled tools to improve workflows, knowledge management, or service delivery is a plus. Compensation LISC provides a competitive salary ($105,000-$120,000) and excellent fringe benefits for this position. *Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Our benefits include: Medical, Dental, Vision Coverage : Comprehensive health plans for you and your family's well-being; Disability Insurance: Long-term and short-term coverage for peace of mind; Retirement Savings: Secure your future with our 401(k) and 403(b) plans; Generous Holidays: Enjoy ample time off to recharge and celebrate; Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance; Tuition Assistance: Pursue your educational goals with support from our tuition assistance program; Referral Program: Earn rewards for referring qualified candidates to join our team; Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals. LISC is an equal opportunity employer. LISC does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.