Operations Manager (INTERNAL) - PERMANENT DAYSHIFT WFH

Job Description This is a remote position. Why JOIN SCALE-X SOLUTIONS? PERMANENT work from home AUSSI MORNING SHIFT Above average monthly salary Fun and engaging culture Trainings and seminars with our directors as well as the CEOs of different industries and businesses. HMO on your first year of tenure. Quarterly incentives: https://youtu.be/3SWkjy4UoZo?si=DqnkZPn1iNPn6Ox3 ; https://www.youtube.com/watch?v=rMkiH28RIZY Yearly international travel incentives: https://youtu.be/Db6vCDYwYQE?si=8sP5CvXXLM-rKucQ Scale-X Solutions is the fastest growing outsourcing/offshoring company in Australia and in the Philippines. Led by our Board of Directors, the one and only Peter Cox, the founder, and CEO of Leadership Dynamics, recently featured in Forbes Magazine and a number of TedTalks under his belt. https://tinyurl.com/PCForbes Partnering with him are two distinguished names in the RTO business in Australia, our Directors, Darshan Chavan and Rejin Rajan who are both TedX Talk speakers. https://tinyurl.com/DarshHappiness https://tinyurl.com/RRCrushWorry We are looking for an experienced Operations Manager for a PERMANENT WORK FROM HOME, MORNING SHIFT OPPORTUNITY, with a proven track record of managing multiple clients and virtual assistants in the Outsourcing or BPO industry. This role is critical in ensuring client satisfaction, team productivity, and operational efficiency. What you will do: Oversee day-to-day operations, ensuring seamless coordination across multiple clients and virtual assistants. Build and maintain strong client relationships, acting as the primary point of contact for operational concerns. Develop, implement, and optimize workflows and processes to enhance efficiency and service delivery. Help with the recruitment, and onboarding, virtual assistants to align with client needs and company standards. Monitor team performance, ensuring KPIs and SLAs are consistently met or exceeded. Analyze operational metrics to identify trends and opportunities for improvement. Collaborate with senior leadership to align team objectives with company goals. Address and resolve client escalations promptly and professionally. What you need to have: Minimum of 5 years of experience as an Operations Manager in the Outsourcing or BPO industry. Proven experience handling multiple clients and managing virtual assistant teams. Strong leadership and interpersonal skills with the ability to manage and motivate diverse teams. Excellent organizational and time management skills. Analytical mindset with strong problem-solving abilities. Exceptional communication skills, both written and verbal. Ability to thrive in a fast-paced and dynamic environment. Additional Details: Advocacy: As part of our mission, we prioritize women with kids for the majority of our open roles, supporting their journey to financial stability and work-life balance. Application Process: Interested candidates must send their CV to [email protected] . Required Steps: Complete this personality test and answer the following profiling questions: When is your birthday? What’s your age? Do you have kids? How old are they? Disclaimer: At Scale-X Solutions, we are committed to creating opportunities for women with kids to thrive in their careers. This role is aligned with our advocacy, and we strongly encourage applications from individuals who meet this criterion.