Operations Manager Fire Safety

Operations Manager Fire Safety We are… Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 18 countries, and has been supporting the healthcare industry for 160 years by providing them with technology to enable them to support their communities. Our systems are used in over 12,000 hospitals worldwide and handle more than 800 million alerts each year (over 2 million alerts a day!). Our solutions positively impact the lives of everyone who visits 1 of the hospitals or care homes we work with. In the Netherlands, Ascom is a trusted provider of Fire Safety solutions across industry, government, healthcare, and the commercial sector. We specialise in delivering tailor‑made fire safety solutions that meet the specific needs of organisations and institutions Together we can make a difference in the lives of the people who benefit from our technology. We would love to give you… A company to be proud of. Inspiring and engaging colleagues. Good development opportunity’s. The chance to work with state-of-the-art technology in the healthcare industry. Purpose Lead, direct, and control all Fire Safety operation activities in The Netherlands (project and service delivery) to achieve its short- and long-term financial and operating objectives as set by the business plan. Key Accountabilities Responsible for overseeing the project and service delivery function of the Fire Safety business line Accountable for delivering forecast and revenue Ensuring accurate reporting Accountable for people leadership within the department Establish an overall vision and strategy and approve policies and procedures for the Fire Safety operations that contribute to the overall corporate business plan. Set and monitor the performance of the Fire Safety operations against standards and targets in areas such as administration efficiency, cost control, revenue, legal compliance, and human resource management. Lead, guide, evaluate, and develop a team to ensure that operations achieve their business objectives and complies with all relevant regulations and laws. Reports to This position reports to Head of Fire Safety Required Skills and Knowledge Technical literacy in relevant areas Financial literacy with respect to project costs, margin and financial optimization of projects and services Experience in resource optimization – internal v 3rd party Experience in Fire Safety systems sector is advantageous Experience in project and service delivery processes Strong understanding of processes, tools and methods within the profession Ability to establish, maintain and develop successful and stable customer relationships Ability to create, monitor and improve KPIs leading to improved CSAT Ability to pro-actively analyze and address topics in a self-motivated manner Required Experience and Education University degree in Business Economics & Management or Operational Technology or related field Minimum of five years’ experience in projects and service delivery Experience from working in a customer delivery project environment Personal Characteristics Excellent leadership skills in a multi-disciplined service environment Excellent communication and decision-making skills. Excellent ability to drive change and a continuous improvement in culture Locations NL Utrecht Remote status Hybrid NL Utrecht About Ascom Decades of innovation Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Co-workers 1400