Operations Logistics Manager

Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities 3PL & Fulfillment Management Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies Wholesale Logistics & Vendor Coordination Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time Support purchase order tracking and inventory movement across channels Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management Reporting & Operational Oversight Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs Build and maintain reporting dashboards and operational trackers to improve visibility across teams Assist with forecasting operational needs and identifying areas for process optimization and scalability Support reconciliation efforts related to freight, shipping expenses, and warehouse operations Cross-Functional Operations Support Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs Assist with operational SOP development and process documentation Help implement and optimize operational tools and systems across logistics workflows Support special operational projects and process improvement initiatives as needed 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations Highly organized with exceptional attention to detail and follow-through Strong communication skills with the ability to manage vendor and partner relationships professionally Comfortable working cross-functionally in a fast-paced startup or ecommerce environment Advanced proficiency in Excel/Google Sheets and operational reporting Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred