Operations Engineer, Corporate IT

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why is this role important to Field Nation? The Operations Engineer, Corporate IT, is a key member of the Corporate IT team responsible for maintaining the performance, reliability, and security of Field Nation’s corporate technology environment. This role focuses on the day-to-day monitoring and support of IT systems, applications, conferencing equipment, and network infrastructure to ensure seamless operations for all staff. The ideal candidate will bring strong technical troubleshooting skills and hands-on experience with systems management platforms such as Addigy and SureMDM. Responsibilities include resolving help desk tickets via Jira Service Desk, supporting corporate applications like Microsoft 365, Google Workspace, Zoom, Okta, and Slack, and enforcing security best practices across all systems. This role also plays a critical part in IT lifecycle management by preparing, deploying, and decommissioning corporate computer systems. The Operations Engineer, Corporate IT, will work collaboratively with other Corporate IT staff to implement new technologies, drive process improvements, and support scalable, secure IT operations in a hybrid work environment. What you’ll do: Monitor and maintain the health and availability of IT systems, applications, conferencing equipment, and networks. Work with corporate computer system management software (Addigy, SureMDM) to perform routine maintenance tasks, including monitoring computer system updates and patching. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity. Respond to and resolve help desk tickets promptly. Collaborate with other BD Corporate IT staff to implement and support new IT projects. Support and help administer corporate applications such as Microsoft 365, Google Workspace, Zoom, Okta, and Slack. Ensure security best practices and policies are followed in all operations. Prepare corporate computer systems for deployment to staff and follow lifecycle policies when corporate computer systems come out of service. What you’ll need: Experience: 3+ years of experience in IT operations, systems administration, or a similar role. Technical Skills: Strong technical troubleshooting skills in hardware, software, and network connectivity. Hands-on experience with systems management platforms (e.g., Addigy, SureMDM). Proficiency in administering corporate applications such as Microsoft 365, Google Workspace, and Okta to do tasks such as password and MFA resets, assigning licensing, and group assignments. Familiarity with help desk ticketing systems (e.g., Jira Service Desk). Understanding of network infrastructure and conferencing equipment. Security: Knowledge of IT security best practices and policies. Other: Collaborative mindset with strong communication skills. Ability to work in and support a hybrid work environment. Educational Requirement: Bachelor’s Degree in Computer Science or related field. Working Hours: Rotation basis, Monday to Friday Salary Range: BDT 55,000 - 70,000 (Monthly) Why we think you'll love it here: At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience. 1. Compensation & Financial Rewards Because hard work should feel like winning. Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win! Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!). Referral Bonus – Incentives for successful employee referrals. Gratuity – Honoring your long-term dedication Leave Encashment – Opportunity to encash unused annual leave balance at year-end. 2. Health & Wellness Your body, mind, and family matter. Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children). Gym Membership – Stay fit, active, and energized. 3. Daily Operations & Office Perks Complimentary Lunch / Dinner – Because good work needs good food. Unlimited Tea & Coffee – Keep the energy flowing. Transportation – Helping you get to work hassle-free. Mobile Data Allowance – Allowances to ensure connectivity. 4. Professional Development Career Development Budget – Dedicated funds for professional learning and growth. 5. Culture, Events & Time Off Fostering work-life balance and strong team connections. Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key. Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge. Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces. Leave Benefits: Maternity Leave Paternity Leave Hajj/Umrah Leave Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine. Why Field Nation? At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.