Operations Director

About the Company Our multi-brand beauty retail company is a leading player in the dynamic and ever-evolving cosmetics industry. With a diverse portfolio of premium and emerging beauty brands, we are committed to delivering exceptional shopping experiences and empowering our customers to express their unique style and confidence. Our commitment to innovation, sustainability, and community engagement has positioned us as a trusted and innovative force in the beauty retail landscape. About the Role As our Operations Director, you will be a key member of the executive team, responsible for driving the operational excellence and efficiency that underpins our multi-brand retail business. You will be a strategic and hands-on leader, ensuring that our internal processes, systems, and infrastructure are optimized to support the company's growth, enhance customer experiences, and foster a collaborative and high-performing work environment. Responsibilities Develop and implement comprehensive operational strategies and policies to enhance efficiency, productivity, and scalability across our retail network and distribution channels Oversee the management of all operational functions, including supply chain, inventory management, logistics, IT, and project management Identify and implement process improvements, automation, and technology solutions to optimize operational performance and responsiveness Collaborate with cross-functional teams to align operations with the company's overall strategic goals and initiatives, including sustainability and community engagement efforts Monitor and analyze key performance metrics, identifying bottlenecks and implementing corrective actions to drive continuous operational improvement Ensure compliance with relevant industry regulations, retail best practices, and internal policies and procedures Foster a culture of innovation, collaboration, and continuous learning within the operations team Qualifications 10+ years of experience in a senior operations or operations management role, preferably in the retail or consumer goods industry Proven track record of leading and optimizing complex, multi-channel retail operations in a dynamic, fast-paced environment Excellent problem-solving and analytical skills, with the ability to leverage data-driven insights to drive decision-making Strong project management and change management capabilities, with the ability to coordinate and execute on multiple initiatives simultaneously Proficient in the implementation and optimization of omnichannel operational systems, processes, and technologies Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and manage a diverse team Bachelor's degree in business, supply chain management, or a related field; MBA or advanced degree is preferred Benefits Competitive salary and bonus opportunities Comprehensive health, dental, and vision insurance package Generous paid time off and holidays Retirement savings plan with employer matching Professional development opportunities and tuition reimbursement Employee discount on company products and services Flexible work arrangements, including remote and hybrid options Working Condition Fast-paced, dynamic work environment in a growing multi-brand beauty retail company Occasional travel may be required for site visits, industry events, or other business needs Ability to work independently and as part of a cross-functional team Willingness to adapt to changing priorities and embrace a continuous learning mindset