Operations Coordinator, Travel Industry

Job title: Operations Coordinator, Travel Industry

Location: United States (Remote)

Employment type: Full time

Industry: Hospitality

Salary Range: 45k to 55k (depending on experience)

Preferred Locations: FL, GA, NC, SC, TN, TX

Company Description

Jetset World Travel is a host agency supporting independent travel advisors. We provide operational infrastructure, systems, and services that enable advisors to run efficient, high performing businesses. Our model is built on structure, precision, and consistency, with a strong focus on backend execution rather than direct client sales.

Role Description

This is a full time remote role for an Operations Coordinator, based in the United States. Candidates must be available during Eastern Time Zone business hours, regardless of location. This position is execution focused and supports the day to day operation of internal services, including invoicing and commission workflows, itinerary production, administrative coordination, and direct support to our advisor network. This role does not involve direct client bookings or sales. The Operations Coordinator is responsible for ensuring work moves through defined systems accurately, efficiently, and on time. Scheduled team meetings and standing check ins are a core function of this role and carry the same weight as task execution. All new hires complete a 90 day introductory period.

Key Responsibilities

• Monitor and manage designated inboxes for booking confirmations, updates, and cancellations
• Review submissions for completeness and accuracy
• Enter and manage booking and commission data within internal systems
• Build and format itineraries based on advisor instructions using designated platforms
• Provide responsive support to advisors, including supplier portal access, account and systems troubleshooting, and researching solutions to uncommon problems
• Maintain organized file structures and documentation standards
• Track, log, and follow up on open items through completion within established turnaround standards
• Verify all entries against source documentation before submission
• Attend and participate in all scheduled team meetings and standing check ins
• Route requests and coordinate across internal workflows and external partners when needed

Qualifications

• Experience in operations, administrative coordination, or service execution
• Strong attention to detail and accuracy
• Ability to follow structured processes and workflows
• Ability to execute documented procedures exactly as written and verify work against source materials
• Consistent, dependable availability during scheduled hours, including standing meetings
• Resourceful problem solving when an issue falls outside documented processes
• Ability to manage multiple tasks and systems simultaneously
• Clear and professional written communication
• Ability to work independently with consistency and reliability

Preferred (Not Required)

• Experience in travel, hospitality, or itinerary building
• Experience supporting a distributed or remote team

Platforms and Tools

Our team works across the following platforms: Axus, Travefy, Tern, Traveljoy, SION, and Google Workspace. Prior knowledge of any of these tools is a plus but is not required. Full training is provided, and the ability to learn new systems quickly matters more than existing familiarity with any specific platform.

Work Environment and Expectations

• Fully remote role
• Candidates must be available during Eastern Time Zone business hours, including scheduled team meetings
• Consistent daily availability and advance communication of any schedule changes are core requirements of the role
• Outside professional commitments must not conflict with availability during scheduled business hours
• Work is structured, process driven, and detail oriented
• Responsibilities include a mix of data entry, itinerary building, and administrative coordination
• Accuracy, consistency, and reliability are critical to success in this role

About This Posting

This is not a travel advisor role and does not involve selling travel or managing client relationships directly.

Jetset World Travel maintains this posting on an ongoing basis to build a pipeline of qualified candidates for current and future openings. Applications are reviewed on a rolling basis, and an immediate opening may not be available when you apply. Strong candidates are retained and contacted as opportunities arise.