Operations & Compliance Manager (Recruitment)

Job Description Job Title: Operations and Compliance Manager Reports to: Lauren Seal, Partner & Director Operations Key Responsibilities and Accountabilities  Manage the Operations and Compliance teams, ensuring workload is allocated appropriately and internal SLAs are met  Conduct full training, monitor performance and conduct weekly 1-2-1’s and quarterly appraisals  Coach, support, manage and motivate teams to achieve high levels of performance and their full potential  Escalation point for contractor compliance team, consultant, contractor and client queries  Support the Operations Director with the oversight, design and redesign, if required, all business operations within the Group. Along with ensuring business operations are efficient in terms of using as little resources as needed, and effective in terms of meeting internal and external stakeholder requirements.  Responsible for keeping abreast of new recruitment legislation which may affect operational and compliance processes, and providing training and policy updates to the business where required  Ensure that company internal policies are kept up to date in line with new recruitment legislation which may affect operational and compliance processes  Review client TOBs for the UK, US and Singapore offices  Mirror client contracts into our contractor’s contract templates  Coordinate all PSL & RFI proposals and tenders across London, the US and Singapore  Carry out training for new and existing employees to ensure that everyone is aware of and complies with their responsibilities under the Data Protection Act, GDPR and Information Security, providing ongoing support and guidance where required  Manage insurance renewals for all policies and entities globally, ensuring these are at the relevant levels to mitigate risk whilst maintaining commercial pricing  Create and distribute monthly management reporting packs  Work with SLT on an ongoing basis to ensure dashboards and reports are designed to support driving performance and making data led decisions  Responsible for entity compliance including Singapore EA and BR renewals  Running training sessions with contract consultants on our process and legislation  Update screening guidelines, ensuring all client specific screening requirements are kept up to date  Carry out quarterly audits on a sample of our contractor population, ensuring we are compliant with legislation and our own internal policies and controls  Provide cover for the Office and Events Manager for starter and Leaver processes, ensuring starters are set up on all required systems in advance of their start date and have a seamless onboarding experience. Systems access to be deactivated promptly for all leavers and equipment returned. Requirements Experience/Interpersonal Skills Required IT literate with good typing skills and confident using Microsoft Office, including Outlook, Excel, Word, PowerPoint, and OneDrive, SharePoint and Salesforce would be advantageous, but not required Excellent organisational skills Ability to prioritise workload effectively Problem-solving skills and the ability to come up with creative solutions to issues Previous experience working within the recruitment sector Working with Terms Of Business & Contracts Compliance Experience within a recruitment business (Ideally UK & OR US) Excellent time management and planning skills, outstanding attention to detail and the ability to remain calm under pressure Able to communicate effectively both internally and externally in both written and verbal forms, with strong relationship management skills The ability to work proactively, driving for results, and constantly striving to perform the highest levels of service to the business Team player with the ability to take direction from others and collaborate effectively, working with enthusiasm and dedication to the company People Management Experience We are passionate about our values, so it is essential that the successful hire can demonstrate a commitment to these: PERSONAL ACCOUNTABILITY: We value people who take responsibility for their work INGRAINED DRIVE: We value people who motivate themselves and each other PROFESSIONAL EXPERTISE: We value people who build their specialism CULTURAL CONNECTIVITY: We value people who build the team AGILE & ADAPTIVE: We value people who face change and adapt Benefits A good salary (unfortunately there are no additional benefits since you will be working through us as your employer of record/ EOR) Remote working Full Autonomy of this function A chance to be part of an amazing global business where you can add great value & grow The chance to learn from those around you