Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.
At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Position Overview
For this Operations Associate position, we are seeking a diplomatic, entrepreneurial individual with outstanding analytical capabilities, problem-solving skills, and communication abilities. The Operations Associate must also be able to function independently, balance multiple priorities simultaneously, and work effectively across a range of stakeholders and a geographically dispersed team across multiple time zones.
The GMT team emphasizes professional development and growth for its staff and strives to foster a dynamic and meritocratic team environment. GMT will proactively work with the new Operations Associate to ensure they feel both continually supported and challenged at work.
The expected amount of international travel for this position is 1–2 times per year.
Responsibilities
Lead meeting planning and coordination, including logistics for in-person convenings and international travel arrangements, tracking related expenses, and managing agendas and follow-up
Organize and manage meetings, agenda, notes, and follow-ups; manage scheduling for senior leadership across multiple time zones
Support recruitment and onboarding of new staff members; serve as primary liaison to other CHAI operations teams/staff
Support development and management of subrecipient contracts and processing of invoices; assist with grant compliance tasks such as time sheets and finance support
Ensure knowledge flows for the team, including the sharing of information and knowledge across teams; facilitate cross-functional communication at all levels
Write, edit, and format reports and presentations
Develop and maintain administrative resources to facilitate efficient operations across the program (team newsletter, website, etc.)
Manage and organize program documents, data, and files; ensure sustained institutional memory
Provide thought partnership with team leadership to improve operational efficiency and a positive team culture
Other responsibilities as directed by the manager
Qualifications
Bachelor’s degree with at least 3 years of work experience in an operations capacity or a related field
A strong desire to create positive change on a big scale and views operations work as directly linked to, and supportive of, the organization’s impact and vision
Ability to handle multiple tasks simultaneously and set priorities across a complex, fast-moving environment
Detail-oriented with strong organizational skills and a commitment to maintaining clear systems and processes
Strong interpersonal skills with the ability to promote consensus and resolve issues proactively, while ensuring effective work practices and ethics
Entrepreneurial mindset, including ability to work independently in a remote environment, self-motivate, and propose and implement new initiatives
Strong work ethic, supported by commitment and follow-through
Excellent communication and presentation skills with the ability to write in a clear and concise manner; comfort producing polished materials under time pressure
Demonstrates empathy, sensitivity, and a genuine desire to build close and productive working relationships with people from different cultures and geographies
High level of proficiency in Microsoft Office, particularly Outlook, Excel, PowerPoint, and Word
Experience coordinating travel logistics, event planning, or international convenings is a plus
Familiarity with knowledge management platforms, contract administration, or global health organizations is preferred
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