Operations Assistant (E-Commerce)
Salary: $1,200 - $1,800 USD/month (depending on experience)
Schedule: Full-time | Aligned with U.S. business hours
Location: Remote (Latin America Preferred)
Start Date: ASAP
About The Company
A fast-growing e-commerce business serving customers globally, with a strong and growing presence in the U.S. market. The company operates with a lean, high-performing team that values ownership, initiative, and continuous improvement.
As the business continues to scale, they are looking for team members who are excited to contribute beyond their immediate responsibilities, help improve operations, and grow alongside the company long-term.
Why This Role Exists
As customer volume and operational complexity increase, the business needs a highly capable Operations Assistant who can support both customer-facing and internal operational functions.
This role exists to ensure customers receive an exceptional experience while helping the company identify inefficiencies, improve processes, and build stronger operational foundations for future growth. The ideal candidate will be someone who thinks beyond task completion and actively looks for ways to make the business run better.
About The Role
We are looking for a proactive and detail-oriented Operations Assistant to support both customer operations and broader business initiatives.
This is not a traditional customer support role. While customer communication will be an important part of the position, we are ultimately looking for someone who can think critically, solve problems independently, and contribute to operational improvements across the business.
You will work closely with leadership and gain exposure to multiple areas of the company, making this an excellent opportunity for someone who wants to develop their skills, take on increasing responsibility, and grow within a fast-paced e-commerce environment.
Key Responsibilities
- Customer Operations
- Manage customer inquiries via email in a professional, empathetic, and timely manner
- Assist customers with returns, warranties, shipping inquiries, order issues, and product-related questions
- Handle unique customer situations using sound judgment and problem-solving skills
- Deliver an exceptional customer experience aligned with company values
- Resolve issues efficiently while maintaining a high standard of communication
- Business Operations
- Support day-to-day operational initiatives across the business
- Assist with special projects and cross-functional operational tasks
- Collaborate with leadership and team members on business priorities
- Maintain and improve internal documentation, SOPs, and workflows
- Support operational processes that improve efficiency and scalability
- Process Improvement & Problem Solving
- Identify recurring issues and recommend practical solutions
- Proactively suggest workflow and process improvements
- Analyze operational challenges and contribute ideas for optimization
- Help create systems that improve both customer experience and internal efficiency
- Take ownership of projects and follow through to completion
What We're Looking For
Must-Have
- Excellent written and verbal English communication skills
- Strong attention to detail and organizational skills
- Exceptional critical thinking and problem-solving abilities
- Ability to make sound decisions in unfamiliar situations
- High level of ownership, accountability, and initiative
- Comfortable working independently with minimal supervision
- Curious mindset with a willingness to learn and ask questions
- Full-time availability aligned with U.S. business hours
- Commitment to working exclusively with the company
Nice-to-Have
- Experience in e-commerce, online retail, or customer operations
- Previous experience in a startup or fast-growing company
- Experience improving workflows, SOPs, or operational processes
- Familiarity with remote work environments and distributed teams
- Experience handling customer service or operational support functions
Ideal Candidate Profile
The Ideal Candidate Is
- Highly proactive and self-motivated
- Naturally curious and eager to learn
- Comfortable solving problems without a predefined playbook
- Detail-oriented while still able to think strategically
- Confident making decisions and taking ownership of outcomes
- Adaptable in a fast-paced, evolving environment
- Interested in building a long-term career within a growing company