Operations Assistant

Location: Remote (South Africa)

Working Hours: Aligned with U.S. business hours - 8am - 5pm EST

Salary: Dependent on experience but between R20,000K - R25,000K

About the Role

Our client, a growing ABA therapy company in the United States, is seeking a highly organized, tech-savvy Operations Assistant to support the owner and help drive day-to-day business operations.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, loves technology, and can take ownership of projects with minimal supervision. The successful candidate will become a trusted right hand to the owner, helping improve efficiency, streamline processes, and keep operations running smoothly.

Key Responsibilities

• Provide direct operational and administrative support to the business owner
• Manage and improve internal systems, workflows, and processes
• Assist with project coordination and implementation across the business
• Identify inefficiencies and proactively recommend solutions
• Support scheduling, task management, and operational planning
• Create reports, dashboards, and business documentation
• Coordinate communication between departments and stakeholders
• Assist with software implementation, automation, and process improvements
• Manage and organize digital files, records, and operational data
• Conduct research and gather information to support business decisions
• Help ensure projects are completed on time and priorities remain on track
• Troubleshoot operational challenges and find practical solutions in real time

Requirements

• Previous experience in operations, executive assistance, project coordination, or a similar role
• Exceptionally tech-savvy with the ability to quickly learn new platforms and software
• Strong understanding of productivity tools, CRMs, project management systems, and business technology
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Ability to think independently and make sound decisions
• High attention to detail and a proactive approach to work
• Strong written and verbal English communication skills
• Comfortable working directly with a business owner and handling confidential information
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• Experience supporting healthcare, therapy, or medical-related businesses
• Experience with automation tools such as Zapier, Make, AI tools, or workflow automation platforms
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar systems
• Experience creating SOPs and operational documentation

What We're Looking For

We're looking for someone who doesn't just complete tasks—they improve the way things are done. The ideal candidate is naturally curious, highly resourceful, comfortable with technology, and enjoys figuring out better, faster, and smarter ways to operate. If you're the type of person who can take a problem, find a solution, and implement it with minimal direction, we'd love to hear from you.