Operations and Governance Lead

Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery. We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led. We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives. At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives. Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist. Help shape the future of cancer care. Welcome to Whole Human Cancer Care. Role Purpose We are seeking an Operations and Governance Lead to drive operational excellence and robust governance across Perci Health. This role is responsible for leading cross-functional operations projects, managing clinical and corporate governance frameworks, and supporting data and research activities. It sits within the Operations function and directly contributes to Perci’s strategic goal of delivering safe, high-quality, and scalable cancer care. Key Responsibilities The post-holder will be expected to contribute the following key areas: Project Management Manage and lead operational projects and support client initiative, end-to-end, including tracking milestones, monitoring progress, and ensuring deadlines are met Maintain oversight of active projects including: CIPN, PMI recognition, Professional QA, Data Dashboard, Automations, new DPO set-up, and Product Governance (where resource is available from the product team) Report project status clearly to senior stakeholders and flag risks or blockers in a timely manner Operations Support the day-to-day operations of the business needs Lead and manage the implementation and improvement of operational processes to enhance efficiency and productivity Identify areas for process improvement and contribute to the development of practical, scalable solutions working closely with the Product and Technology teams Lead Monthly Operations Meetings: develop slide decks, facilitate discussion, and communicate next steps to relevant stakeholders Research and Data (ClinOps) Support the Medical Director and Clinical teams with data pulls and analysis for clinical papers and publications Lead on ad hoc data requests (typically weekly), including senior leadership requests for potential clients and external partners. Please note: this is a temporary responsibility which will be moved to the data function in future. Governance and Risk Facilitate the Governance and Risk meetings (chaired by our Medical Director): develop presentation decks, record meeting minutes, and track follow-up actions to completion Facilitate Clinical Oversight Committee meetings, working closely with our clinical leadership team: develop presentation decks, record meeting minutes, and track follow-up actions Manage Zoho Drive — ensuring document governance, version control, and accessibility of all key organisational documents Review and manage all governance processes, ensuring risk reporting and key documents reflect any changes to process or policy Manage all non-clinical monthly audits (plus one clinical audit, with clinical sign-off), and lead on any new audit creation and ongoing management Serve as the escalation point for complaints management, ensuring timely, appropriate, and empathetic resolution Lead on allied healthcare professional onboarding, operational training (e.g understanding our systems, processes and software) and ongoing compliance and quality assurance Essential - Must Have Proven experience in an operations, governance, or project management role, ideally within a healthcare, digital health, or regulated environment Experience developing and maintaining governance frameworks, including risk management, audit processes, and version-controlled documentation High proficiency in productivity and document management tools (e.g. Zoho, Google Workspace, Microsoft 365, or equivalent) Proven ability to manage complaints and escalations sensitively and professionally Demonstrated ability to manage multiple projects simultaneously, with strong attention to milestones, deadlines, and stakeholder communications Strong analytical skills, with experience supporting data analysis or producing data outputs for clinical, commercial, or operational purposes Excellent written and verbal communication skills, including the ability to produce clear, professional slide decks, meeting minutes, and reports for senior audiences A self-starter who can operate autonomously in a remote-first, fast-paced environment and proactively identify solutions Demonstrable commitment to diversity, equity, and inclusion, and an understanding of how to embed these principles into operational and governance processes Desirable - Nice to Have Formal project management qualification Experience working in a digital health startup, oncology, or clinical operations setting Familiarity with clinical governance processes, including clinical oversight committees, quality audits, and regulatory compliance in a healthcare context Experience working alongside a Data Protection Officer (DPO) or supporting GDPR-related processes Experience working alongside a Clinical Safety Office (CSO) Knowledge of or experience with data dashboards and automation tools Additional - Good to Have Experience supporting clinical research or medical publications (e.g. data extraction, clinical paper support) Familiarity with professional recognition or accreditation programmes (e.g. PMI, quality standards bodies) Comfort working across clinical and commercial teams, bridging technical and non-technical stakeholders 30 days of annual leave per year, in addition to UK statutory and public holidays 3 days paid annually to volunteer with a charity or community group of your choice Access to the YuLife wellbeing app Company laptop and any additional equipment required for the role Access to Perci's pension scheme Income protection cover Enhanced company sick pay Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25% Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay Access to over 400 co-working spaces across the UK Remote first working, supporting genuine work-life balance Employee Share Option Incentivisation Perci Health is an equal opportunities employer, ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.