Operations Analyst/ Case Manager (Mid-level)

Jumpstart Immigration provides a safer, more reliable path for global founders and skilled professionals seeking U.S. residency or work visas. We simplify the world’s most complex immigration processes by merging high-level legal expertise with statistical models and artificial intelligence. This data-driven approach allows us to offer an industry-leading 100% approval-or-refund guarantee for O-1 visas, including insurance coverage for government filing fees, thereby minimizing financial risk for our clients. Our methodology significantly accelerates the process, with application timelines often compressed into just one to two weeks.

Through our exclusive Founders Package, we provide a holistic transition to the U.S., encompassing immigration strategy, company formation partnerships, tax planning, and relocation services. Beyond the O-1, we are a strategic partner for high-talent categories, including EB-1A, EB-2 NIW, E-2, L-1, and H-1B.

Website: www.gojumpstart.com

Role Description

You will be the primary point of contact for our clients, guiding them from day one (Onboarding) until they secure their visa or Green Card. We are looking for more than just a customer service representative; we need a strategist who knows how to organize evidence, manage expectations, and ensure every petition is delivered with excellence and strictly on time.

Key Responsibilities:

• Onboarding Management: Lead the initial kickoff, welcoming clients and defining the next steps of their journey.
• Case Strategy: Analyze client profiles to design the best strategy for visa/immigration benefit applications.
• Evidence Management: Guide and follow up with clients regarding document submission, organizing all necessary inputs for the final petition assembly.
• Legal/Ops Liaison: Ensure a seamless process flow, translating client needs into technical documentation and coordinating with the legal team.
• Continuous Engagement: Conduct frequent video meetings for status updates and data collection.

Qualifications:

• Professional Experience: Proven experience as a Case Manager, Operations (Ops) Analyst, Customer Success, or in roles requiring complex process management.
• Process-Oriented: Experience managing the "middle ground" between sales and final delivery, ensuring no operational stage is overlooked.
• Advanced/Fluent English: Ability to read, write, and communicate effectively with international clients and institutions (Essential).
• Desirable: Prior knowledge of immigration or legal fields (this is a plus, but not mandatory if you have a solid background in Operations).

The ideal profile:

• Ironclad Organization: You will handle a high volume of simultaneous clients. The ability to prioritize and a strong sense of urgency are non-negotiable.
• Communication & Soft Skills: Ability to manage diverse client profiles worldwide, maintaining composure and professionalism under pressure.
• Proactivity: A "hands-on" profile who doesn't wait for things to happen but makes them happen.

Location & Compensation:

This is a fully remote position, offering the flexibility to work from anywhere. However, we believe in the power of face-to-face collaboration; therefore, the role involves occasional in-person meetups for strategic planning and team building.

General Info:

Compensation: US$1.400/month (Contractor)

Workload: Full-time

Start date: Immediately

How to apply:

Please complete the form below and wait for our team to contact you:

https://forms.gle/1Yt9yg5YPEL9jwfT8