Operational Delivery Manager

Operational Delivery Manager Hello! Thanks for stopping by. • We are offering a competitive salary of up to £55,960 per annum depending on experience. • A company car lease/allowance scheme. • Annual incentive related bonus (up to 10% of annual salary). • Private health care (self only). • Attractive pension scheme (up to 12% company contribution). • Life assurance cover of 4 times pensionable salary. • 25 days annual leave plus bank holidays – plus an extra wellness day! • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme. • Online GP service, cycle to work scheme, gym membership discounts and many more! Location : We are looking for an Operational Delivery Manager to cover the West Yorkshire area in our Customer Field Services department within the Wastewater Service Delivery Business Unit. You will be primarily based from our site in Bradford but we’re moving our office to Leeds Valley Park in September 2026. The role is a hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate. Work type: Permanent. 37 hours per week, Monday – Friday. As part of the role, you will be required to participate in a standby rota. We have an exciting opportunity for an Operational Delivery Manager to join the Wastewater Service Delivery Business Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Wastewater Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in! As our Operational Delivery Manager, you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will be responsible for continuous improvement in customer service by striving to deliver a same day solution to our customers and environmental impacting incidents. Along with effective delivery of planned repair and maintenance activities on the wastewater network, whilst delivering the asset plan for network maintenance to eliminate future escapes. What skills, experience and qualifications you will need: • You will have a strong customer focus, be a dynamic people leader with proven success in leading operational teams remotely in a busy operations environment, managing day to day reactive workloads and be able to demonstrate a track record of achieving excellent performance against challenging targets. • Experience of Health and Safety Management processes and procedures. • H&S trained, preferably IOSH qualified. • You will also have experience in managing, leading, and embedding change initiatives out in the field. • You will have the ability to performance manage – and ideally have awareness of actions on performance measures (pollution, flooding (internal, external and Stability and Reliability). • You will be proficient in IT and will have in-depth knowledge of Microsoft applications. • High levels of resilience to enable delivery of a demanding role and excellent written & communication skills. • Identifying and solving issues in a timely and effective manner, to ensure that network activity doesn’t have an adverse impact on network stability or customer service. • Working co-operatively, internally and externally to the team, focusing on collective goals. • Proven ability to work in a busy environment, managing day to day reactive workloads. • A full valid UK driving licence (No more than 6 points). • As part of the role, you will be required to participate in a standby rota. You will also benefit from having: • A good understanding of the wastewater networks and resolution processes. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea? If you’ve got experience in Operational Delivery and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing Date: 9th June 2026. Interviews: TBC If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. What's in it for you? Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'. If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: - Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for. Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services. Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible. KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations. Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.