Online Order Support VA

Join TalentPop App as a Brand Concierge - E-commerce Sales & Order Support VA!

At TalentPop App, we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences. As a Online Order Support VA, you'll play a key role in guiding customers through their purchasing journey, recovering missed sales opportunities, and delivering a personalized, high-touch experience that builds trust, loyalty, and long-term customer relationships.

If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter ESOS in that field.
  
  

What You’ll Do

• Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.
• Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value.
• Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention.
• Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale.
• Represent the brand voice and provide a personalized, concierge-level experience on every interaction.
• Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey.
• Collaborate with internal teams to implement feedback and optimize conversion-related processes.
  
  

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles.
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
  
  

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 25 Mbps upload and download speeds.
• A quiet, professional workspace suitable for calls.
  
  

Why Join TalentPop App?

• Earn commissions and annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup.
• A supportive, friendly team culture and real opportunities for growth.
  
  

Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become a Brand Concierge - E-commerce Sales & Order Support VA at TalentPop App!