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Location: UK Remote (preference for candidates based in the Scottish Central Belt)
Hours: Flexible - we're open to exploring arrangements that work for both you and the business, including some evening and weekend working
About Unfolded
We're Unfolded - a sustainable, made-to-order fashion brand on a mission to change how clothes get made. No waste, no overproduction, no compromise on quality.
Every piece is made only after it's ordered, which means our customers are part of something different from the moment they hit "buy."
That moment - and every one after it - is where you come in.
Our customer support team help our community of over 100,000 women with everything from sizing queries to returns and production timeline queries.
The role
This is a fast-paced, high-volume role where you'll be working through a steady flow of online tickets every shift - responding quickly, accurately and always in our brand voice. You'll help customers understand our made-to-order model, troubleshoot issues, and turn everyday interactions into moments of real connection with the brand.
This is a role for someone who thrives under pressure, takes pride in getting the small things right, and genuinely enjoys helping people - at speed and at scale.
As we grow we're looking for a mix of cover from during the week to evenings and weekends. We'll explore the options with all candidates who reach interview to ensure the right fit for them and the Unfolded community.
What you'll be doing
What we're looking for
Nice to have
Why Unfolded
How to apply
Send us your CV and a short note telling us why this role caught your eye - we'd love to hear what drew you in.
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