Onboarding Team Lead

Onboarding Team Lead We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply About the role: We’re looking for an Onboarding Team Lead who will lead a team of specialists, support their growth through structured coaching and performance management, and ensure balanced resource allocation. The team coordinates the onboarding of products (such as mugs, T-shirts, and other merchandise) onto the platform, ensuring they are accurately set up, enriched with the required data, and published in the catalog. This role will drive process standardization, operational transparency, and workflow optimization through data analysis, cross-functional collaboration, and the implementation of AI, CRM, and data enrichment tools. Your daily tasks will include: Lead and support a team of specialists through mentorship, coaching, and performance management Conduct regular meetings and reviews to align team goals and ensure accountability Allocate tasks based on team strengths, priorities, and workload capacity Identify and implement workflow improvements, standardization, and automation opportunities Analyze operational data and generate reports to track performance and process impact Drive adoption of AI, CRM, and other operational tools to improve efficiency Coordinate with cross-functional stakeholders to maintain alignment on processes and procedures Your qualifications: Experience leading and mentoring operational or specialist teams Strong people management, coaching, and performance review skills Ability to manage workloads, prioritize tasks, and allocate resources effectively Experience improving workflows through process optimization and automation Strong analytical skills with experience using reports and performance metrics Familiarity with AI tools, CRM systems, and data enrichment platforms Excellent communication and cross-functional stakeholder management skills What we offer: Monthly salary EUR 2,800–3,200 gross, depending on work experience, education, and skills A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done An opportunity to work remotely or in a modern and welcoming office in Riga Flexible working hours (start your day as late as 11 AM) Private health insurance 2 extra paid days off to focus on your mental or physical well-being 1 extra paid day off to celebrate a Birthday or any other celebration of your choice Internal and external learning opportunities Access to mentorship, internal meetups, and hackathons, both on-site and online Free and healthy lunch if you work from the Rīga office Design and order your own merch using our platforms with an employee discount Exciting team-building events and parties you’ll never forget! FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful , Printify , and Snow Commerce , we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people. We are an equal-opportunity workplace . We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team! AS Printful Latvia (Reģ. Nr. 40203050078) Team Platform: Commerce Role Product Onboarding Lead Locations Latvia, Riga Remote status Hybrid Our Hiring Process Intro Chat If our Talent Acquisition Team believes that you could be a great fit for the role, we’ll invite you to a 30-45-minute introductory call. Our goal is to learn about your relevant experiences, skills, and motivations. This is also your chance to ask any questions you may have about FYUL. Practical Task Some roles require our candidates to complete a practical assignment. It helps us assess your problem-solving skills and your ability to complete the duties required for the role. These can come in the form of a take-home assignment or a live session where a dedicated team member will guide you through the process and answer any of your questions. Hiring Manager Interview The next step is a 30-60-minute call to meet the hiring manager. The goal of this call is to assess if you have the skills necessary for the role. Expect more detailed questions about your experience and some situational or behavioral questions. Decision and Offer Once all of your interviews are done, our team will get together to review everyone’s feedback and make a decision. If we decide that you are the best candidate for the role, our recruiter will reach out to you with an offer. Once you have accepted the offer, our HR Operations Team will contact you to walk you through the contract signing process. And that’s it! Your FYUL journey begins!