Onboarding Manager

As the Onboarding Manager, you will be responsible for ensuring that customers experience a seamless, high-performing, and brand-aligned shopping journey. This role supports day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and customer satisfaction. Key Responsibilities Lead onboarding for new ecommerce clients, overseeing Shopify setup, configuration, and launch readiness to ensure a successful implementation. Act as the primary point of contact during the onboarding phase, providing clear communication, structured timelines, and proactive follow-up. Support clients with order, platform, and account-related questions, ensuring timely and professional resolution of inquiries. Partner cross-functionally with Customer Success and Sales teams to ensure alignment, continuity of service, and long-term client satisfaction. Manage multiple onboarding projects simultaneously in a fast-paced, high-volume ecommerce environment while meeting established timelines. Identify workflow inefficiencies and recommend process improvements to enhance onboarding effectiveness and overall client experience. Document onboarding processes, client requirements, and key milestones to support operational consistency and scalability. C1/C2 level English proficiency or equivalent. 4+ years hands on experience with Shopify 5-10 years of experience in eCommerce customer success or onboarding Experience supporting mid-to-large ecommerce businesses (ideally $50M+ annual revenue) or working within sophisticated, process-driven organizations. Salary: $1500-$2500 USD/month Full-time contractor engagement PTO + holidays Fully remote role