On-Call Bookings Coordinator

On-Call Bookings Coordinator Join a high-performing healthcare staffing team in a dynamic, fast-paced environment Remote, Cape Town | Full-time About Our Client Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable. The Role: On-Call Bookings Coordinator As a Booking Coordinator, you'll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results. Key Responsibilities Minimum 1-2 years of experience in booking, scheduling, rota management, or recruitment roles Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients Match staff to open shifts based on compliance, skill set, and preferences using Logezy Maintain accurate shift records, confirmations, and cancellations Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting Manage short-notice cancellations, following escalation and 24-hour cancellation processes Track performance metrics using Monday.com and proactively identify booking gaps About You 1-2 years relevant experience in bookings, scheduling, rota management, or recruitment Confident communicator with excellent attention to detail Calm, professional, and resilient when handling high-pressure or last-minute changes Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar Team-focused, collaborative, and proactive in problem-solving (Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals (Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes