Office Manager

About Offshore Launch: Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them. Why Join Offshore Launch? Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values growth and ongoing development. Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. Contribute to a culture that values partnership, service, and excellence. Quite simply: our mission is for you to earn more every single year. And we back you up to make that happen. Your Role: We’re looking for a calm, confident Office Manager to be the steady hand behind a high-energy owner behind the #1 window cleaning business in South Florida. This role isn’t about moving fast for the sake of it. It’s about moving thoughtfully, accurately, and reliably — so nothing slips through the cracks. This role is not about being reactive. It’s about owning systems end-to-end so the business runs clean, predictable, and without dropped balls. You’ll protect the owner’s time, ensure every lead turns into a tracked opportunity, and keep revenue-moving processes (estimates, follow-ups, email marketing, and compliance) running without gaps. Responsibilities: Own Live Switch coordination by scheduling virtual estimates and ensuring both client and technician are fully prepared Run the email marketing engine end-to-end including copy, segmentation, scheduling, testing, and reporting Manage Certificates of Insurance (COIs) end-to-end including tracking, renewals, and 24-hour turnaround on requests Protect the lead-to-quote handoff by ensuring all inbound leads are logged in Jobber same-day with complete details Coordinate cross-functional execution between the owner, sales, field techs, and external vendors Maintain inbox and calendar hygiene to ensure zero missed commitments and conflicts Keep Jobber 100% accurate across all leads, quotes, and job information Follow up on unbooked jobs and leads to drive conversion into scheduled work Manage hiring logistics including job postings, screening, and interview scheduling Maintain complete and compliant employee records including documentation and onboarding requirements You'll Love This Role If You Are: Calm under pressure and steady around high-energy operators Structured and proactive, you don’t wait to be told what to do Detail-oriented and take pride in clean, accurate systems Comfortable owning repeatable processes and improving them over time Confident communicator who asks questions and clarifies instead of guessing Reliable, you close loops and don’t let things fall through the cracks Schedule: 9AM - 5PM EST Compensation & Benefits (to be provided by Offshore Launch): - $1000 - $1500/mo. depending on experience - Annual bonus up to $2,250 including $500 at 90-days - 13th month pay - 16 Days PTO - Comprehensive HMO, including dependents. Health, life, vision, and dental insurance. - Annual continuing education budget to support professional development Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency. Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.