OCM Consultant

Full-Time JOB LOCATION: Remote in Washington, DC. JOB SUMMARY: Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client. The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client’s structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement. DUTIES AND RESPONSIBILITIES: Change Strategy & Governance · Develop and execute a comprehensive OCM strategy aligned with the client’s governance structure and divisional approval hierarchies. · Conduct stakeholder impact assessments across all 14 divisions and traveler groups. · Establish change governance, sponsorship alignment, and division-level change champion networks. · Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones. Stakeholder Engagement & Communications · Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers. · Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes. · Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk. Business Process Transition · Support transition from the client’s current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations. · Ensure users understand updated workflows for: o Travel Authorizations (TA) o Reservation booking o Automated reimbursement claim submission o Audit and compliance checkpoints · Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services. Training & Adoption · Conduct training needs analysis for all Traveler categories. · Develop role-based training materials, job aids, quick reference guides, and process documentation. · Support training delivery (virtual and in-person as required). · Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance. Readiness & Post-Go-Live Support · Lead organizational readiness assessments prior to deployment. · Support User Acceptance Testing (UAT) from a business adoption perspective. · Monitor adoption metrics, help desk trends, and traveler feedback post-go live. · Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction. MINIMUM QUALIFICATIONS/EXPERIENCE: · Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments. · Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems. · Experience with SAP Concur or comparable federal travel systems (e.g., ETS2). · Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management. · Experience supporting large, multi-division organizations (2,000+ users). · Proven ability to align change strategy with compliance-driven business processes and audit requirements. Preferred Competencies: · Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations. · Familiarity with FFIEC-related operational environments. MINIMUM EDUCATION: · Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred. CERTIFICATIONS: · Prosci, CCMP, or equivalent change management certification preferred. OTHER: · U.S. Citizenship is required.