Norwegian & Swedish Speaker Customer Care Specialist – Digital Payments Solutions

We're partnering with a leading global customer experience provider to recruit Norwegian & Swedish-speaking Customer Support Specialists for a remote role based in Portugal.

In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.

Your Role:

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
• Assist with account setup and onboarding for new users
• Support customers with orders, deliveries, and logistics-related inquiries
• Troubleshoot technical issues related to the application, devices, and accessories
• Handle financial-related questions, including transactions, deposits, and activity reports
• Provide clear and accurate product information to customers
• Escalate complex issues to the appropriate teams when necessary
• Maintain accurate records of customer interactions and follow internal procedures
  
  
  

Your Qualifications:

• Fluent Norwegian & Swedish (C1/C2) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and multiple systems
• Ability to explain technical and financial topics clearly
• Customer-focused mindset with attention to detail
• Ability to work independently in a remote environment
• Team player with adaptability in a dynamic setting
  
  
  

The Offer:

• Remote position within Portugal (with potential transition to on-site in the future)
• Full-time role: 40 hours per week
• 22 days of paid annual leave + Portuguese public holidays
• Paid training with structured onboarding
• Health insurance from day one
• Stable international work environment
• Career growth opportunities within a global organization
  
  

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