Norwegian & Swedish Speaker Customer Care Specialist – Digital Payments Solutions

We're partnering with a leading global customer experience provider to recruit Norwegian & Swedish-speaking Customer Support Specialists for a remote role based in Portugal. In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively. Your Role: Provide support via phone, email, and chat , ensuring a professional and helpful customer experience Assist with account setup and onboarding for new users Support customers with orders, deliveries, and logistics-related inquiries Troubleshoot technical issues related to the application, devices, and accessories Handle financial-related questions , including transactions, deposits, and activity reports Provide clear and accurate product information to customers Escalate complex issues to the appropriate teams when necessary Maintain accurate records of customer interactions and follow internal procedures Your Qualifications: Fluent Norwegian & Swedish (C1/C2) with good English skills Previous experience in customer support or service roles is an advantage Strong communication and problem-solving skills Comfortable working with digital tools and multiple systems Ability to explain technical and financial topics clearly Customer-focused mindset with attention to detail Ability to work independently in a remote environment Team player with adaptability in a dynamic setting The Offer: Remote position within Portugal (with potential transition to on-site in the future) Full-time role: 40 hours per week 22 days of paid annual leave + Portuguese public holidays Paid training with structured onboarding Health insurance from day one Stable international work environment Career growth opportunities within a global organization Fill in the form, we will contact you...