NOC Technician (Network Focused)

Position Title: NOC Technician (Network-Focused) Department: Managed Services Practice (MSP) Reports To: Managed Services Operations Manager Job Status: Full Time Division: Corporate Work Shift: Day Shift (TBD) Location: Remote BlackHawk Data is seeking a sharp, driven Network-Focused NOC Technician to support and maintain mission-critical network environments for some of the most dynamic organizations across industries. BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won’t just do a job but you’ll build a career that matters. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you are motivated to learn, grow, and make an impact, BlackHawk Data is where you belong. You will work alongside a highly collaborative team supporting enterprise environments across Healthcare, Financial Services, Education, and the Public Sector. If you are passionate about networking, enjoy troubleshooting, and thrive in a fast-paced environment, we want to meet you. Make an impact. Build what matters. Grow with us. Position Summary The Network-Focused NOC Technician serves as a critical part of the Managed Services team, responsible for monitoring, troubleshooting, and supporting network infrastructure across client environments. This role focuses heavily on network operations, connectivity, and performance, including support for LAN/WAN environments, firewalls, VPNs, and routing/switching technologies. The technician will respond to alerts, triage incidents, and escalate as needed while ensuring high availability and performance across all supported systems. Essential Duties and Responsibilities • Monitor and respond to network and infrastructure alerts using NMS (Zabbix) • Triage and resolve Level 1 network incidents, escalating complex issues to Level 2/3 engineering teams as needed • Provide remote support and troubleshooting for LAN/WAN environments , including routers, switches, and firewalls • Troubleshoot Layer 2/Layer 3 issues (VLANs, IP addressing, routing, DNS, DHCP, connectivity) • Support and troubleshoot VPN connectivity (site-to-site and remote access) • Create, update, and close tickets accurately within ITSM platform (Vivantio) • Respond to client calls and emails, providing first-level troubleshooting and communication • Document incidents, troubleshooting steps, and resolutions in accordance with ITIL standards • Assist with scheduled network maintenance and change implementations under guidance of Level 2/3 engineers • Collaborate with field and internal engineers to coordinate repairs, testing, and validation of network functionality • Support network technologies including Cisco, Fortinet, Meraki, Arista , and similar platforms • Perform routine network health checks and monitor performance across customer environments • Participate in a 24x7 shift rotation and provide on-call support as needed • Maintain accurate network documentation, runbooks, and customer environment details Knowledge, Skills, and Abilities • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) • Familiarity with routers, switches, and firewalls (Cisco, Fortinet, Meraki, Arista) • Ability to troubleshoot Layer 2/Layer 3 networking issues • Experience with network monitoring and alerting tools • Strong written and verbal communication skills for client and internal interactions • Ability to prioritize and manage tasks in a fast-paced, high-volume environment • Strong analytical, troubleshooting, and problem-solving skills Education and Experience Required: • 2+ years of experience in NOC, Help Desk, or network support roles • Experience with monitoring tools and ticketing systems Preferred: • Experience in a Managed Service Provider (MSP) environment • Familiarity with ITIL processes (incident/change management) Certifications (Preferred but not Required) • CCNA or working toward certification Benefits At BlackHawk Data, we provide a comprehensive benefits package to support your well-being in and out of work. This includes: Medical, dental, and vision plans 401(k) with company match 15 days of PTO in your first year Paid company holidays Hybrid work options