NOC Engineer L1 (Network Operations Centre)

NOC Engineer L1 (Network Operations Centre) Competitive base + benefits + hybrid (2-3 days onsite per month) "Five days onsite wearing you down? Long commutes catching up with you? If you have a year of network support experience and want greater flexibility, structured progression, and broader technical exposure than a traditional onsite environment offers, this role is built for engineers who are ready to grow without sacrificing life outside of work. You sit at the centre of operations, working closely with Level 2 NOC Engineers, Incident Managers and Operations leadership across your allocated POD. Your focus is clear. Alert response. Initial triage. Accurate escalation. All delivered with professionalism, clarity, and a strong customer mindset. If you enjoy structured technical problem solving, take pride in keeping client environments running within SLA, and want a team that will invest in your development, this is a role where your potential will be genuinely valued. About Orro We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day. Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next. With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships. What You’ll Be Doing As a Level 1 NOC Engineer, you will be the first point of contact for managed network events across a defined client portfolio, monitoring live environments, responding to alerts, and managing tickets through to resolution or escalation. You will work within a structured POD alongside Level 2 engineers and Incident Managers, with clear runbooks, strong operational support, and plenty of opportunity to build technical depth quickly. The role operates on a rotating 24x7 shift pattern. Monitor managed network devices, services and alerts using NOC tooling, identifying and flagging false alerts or monitoring gaps to improve operational visibility Respond to incidents, outages and alerts within defined SLAs, maintaining ownership of assigned tickets through to resolution or structured escalation Log, prioritise, update and manage support tickets within the ITSM platform following documented runbooks and operational procedures Perform initial troubleshooting and apply first level resolutions across supported platforms including Cisco, Fortinet and Meraki Coordinate with internal teams and vendors to progress incident resolution, with escalation to Level 2 where required Perform structured shift handovers, ensuring continuity of monitoring and clear awareness of open incidents What You’ll Bring We’re looking for a technically strong network engineer who combines depth of expertise with calm execution and strong communication skills: The Essentials At least 1 year of hands on experience supporting enterprise or service provider networks in a structured support environment A working understanding of core networking concepts including TCP/IP, routing and switching, with some exposure to protocols such as BGP, EIGRP, MPLS or RADIUS Some hands on exposure to enterprise network platforms such as Cisco, Fortinet or Meraki, whether through work or labs Strong written and verbal communication skills in English, with the ability to communicate clearly with both technical and non technical stakeholders Willingness to work a rotating 24x7 shift pattern including nights and weekends Bonus Points Cisco Certified Network Associate (CCNA), ITIL Foundation, or equivalent certification Experience with ITSM tools and ITIL based support processes Familiarity with SD WAN technologies or managed network services environments Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you. Why Orro Philippines? We're proud of our growing presence in the Philippines: over 150 team members and a central office in the heart of Makati. We support our people, and those who matter most to them, with meaningful, inclusive benefits built for every stage of life, including HMO with dependent cover, extra vacation leave, inclusive public holiday swaps, extended maternity leave, and flexible work options. We also invest in your growth and wellbeing through leadership and development programs, extra allowances, employee discounts, and a wellbeing platform full of fitness, nutrition, and mental wellness resources. Beyond the benefits, life at Orro Manila is good fun. Our teams come together year-round for events like our Mini-Sportsfest, and giving back matters too, with regular community outreach and charity drives you can join on work time through paid volunteer leave. It's how we stay connected, look after one another, and make an impact as one team. *Note: The role is subject to background, medical and police checks Department PHL Orro Networks Team Locations Manila, Philippines Remote status Hybrid