Network Specialist III - IoT Network & Managed Connectivity

Location: Req ID: 55078 Jobs by Category: Technology Solutions Job Function: Technology Status: Full Time Schedule: Regular Join our team and what we'll accomplish together You'll join the IoT Connectivity Product Team — a group of Product Managers solving critical real-world problems for enterprises across North America. Your role? Be the technical backbone that makes our most innovative platforms work seamlessly for customers. You won't be another support technician. You'll be the subject matter expert who designs managed cellular router and modem configurations, troubleshoots complex connectivity issues in real-time, and consults directly with customers to translate their requirements into scalable solutions. The team manages TELUS Control Center, TELUS Global Connectivity, Digi Device Management, EdgeIQ, and next-generation 5G standalone and eSIM technology. Your expertise will directly influence how these solutions are deployed and trusted. What You'll Do Technical Design & Customer Engagement Conduct technical discovery with customers and internal stakeholders to understand connectivity requirements Design end-to-end IoT wireless network solutions using managed cellular routers and modems Translate customer requirements into device configurations, deployment standards, and implementation plans Support customers through network integration activities including LAN/WAN design, VPN/IPsec, and routing strategy Provide technical guidance during customer onboarding Operations & Problem-Solving Build and maintain modem and router configuration templates that set the standard for deployments Remotely diagnose and resolve connectivity issues across customer devices Perform root-cause analysis on complex networking and operational issues Manage firmware lifecycles and keep configurations current as customer needs evolve Coordinate with vendor technical support (including but not limited to, Digi International) when needed Drive continuous improvement on operational processes and standards Ownership Across the Full Lifecycle Support deployment readiness testing, validation, and handoff activities Own technical documentation and deployment records for each customer Handle customer escalations related to managed modem services Balance multiple active deployments and operational priorities simultaneously Qualifications What You Bring CCNA certification or equivalent demonstrating hands-on knowledge of TCP/IP networking fundamentals Practical experience with VPN and IPsec technologies — you've configured and troubleshot these in production environments Real-world experience with industrial cellular routers or modems — you understand device lifecycle, remote management platforms, and field deployment realities Strong networking fundamentals including routing, switching, NAT, firewall/ACL configurations, DHCP, DNS, and subnetting Cellular network experience (LTE/5G) and understanding of WAN and remote connectivity architectures Customer-facing communication skills — you can explain technical concepts clearly and gather requirements directly from stakeholders Nice to Have Additional certifications such as CCNP, Fortinet NSE, or cloud networking certifications Industrial IoT networking experience Managed services environment background Carrier and cellular network troubleshooting experience Cloud-managed networking platforms Familiarity with Digi International products or similar remote device management solutions Salary Range: $86,000-$136,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen. We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications 6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future. 1 Million active users logging into My TELUS per month (consumer mobility). Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.