Network Operations Center L1 (Remote)

Job Title: NOC L1 About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems, internet connectivity, network security, and IT infrastructure support. Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients. Overview: The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs). Responsibilities : Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk). Identify, log, and prioritize incidents and service requests according to established procedures. Perform initial troubleshooting for network, system, and application-related issues. Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols. Create, update, and maintain incident tickets with accurate documentation of actions taken. Communicate incident status and resolution updates to stakeholders and end users. Follow standard operating procedures (SOPs), runbooks, and incident management processes. Monitor backup jobs, system health checks, and scheduled maintenance activities. Participate in shift-based work, including nights, weekends, and holidays if required. Contribute to continuous process improvement by identifying recurring issues and knowledge gaps. Create Knowledge base and train L1 Techs. Adhere to KPI provided by the NOC ASM Required Qualifications Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Basic knowledge of incident management and ticketing systems Strong analytical and problem-solving skills Good verbal and written communication skills Ability to work in a fast-paced, 24/7 operational environment Preferred Qualifications 1–2 years of experience in IT support, helpdesk, or NOC operations Exposure to cloud environments Basic scripting or command-line experience (PowerShell, Bash) IT certifications such as CompTIA Network+, A+, or ITIL Foundation Experience working with SLAs and operational performance metrics Key Skills & Competencies Attention to detail and strong monitoring discipline Ability to follow procedures and escalation paths Time management and multitasking Team-oriented mindset Customer service focus Willingness to learn and grow technical skills Schedule: Night Shift Setup: Remote Why Join STAFFVIRTUAL? Competitive compensation and benefits package HMO with 4 dependents Leave Credits Training, career growth, and global exposure A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!