Network Engineer (L2) Melbourne

Network Engineer (L2) Melbourne Melbourne | Hybrid Work Model | Competitive base + super + benefits We are not your typical network team. We are technically sharp, delivery focused and trusted by some of Australia's biggest brands, and we are looking for an L2 Network Engineer to join our network support practice and keep mission critical infrastructure running at its best. This is a hands on role where your diagnostics matter; you will be the escalation point that keeps customers moving when things get complex. About Orro We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day. Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next. With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships. What You'll Be Doing As an L2 Network Engineer at Orro, you will provide escalation support to our network support teams, owning the resolution of complex technical issues across a diverse enterprise customer base. You will work closely with internal teams and external customers to keep environments stable, performant, and well maintained. This is a role for someone who thrives on solving hard problems quickly and takes genuine pride in the quality of their technical work. Provide Level 2 technical support across LAN, WAN, WLAN, and SDWAN environments, acting as an escalation point for the wider support team Diagnose and resolve complex network faults across Cisco, Meraki, and Juniper infrastructure Support and maintain Cisco Wireless environments including AirOS and 9800 WLC platforms Work with Cisco Catalyst Centre (DNA C) as part of day to day operations and fault resolution Build and maintain strong relationships with internal teams and customer stakeholders Participate in on call rotation to support after hours incident response What You'll Bring The Essentials A current CCNA, CCNP, or higher Cisco certification Minimum 4 years of hands on experience across LAN, WAN, WLAN, and SDWAN in a service provider environment Demonstrated experience with Cisco Wireless (AirOS, 9800 WLC) and Cisco Catalyst Centre (DNA C) Strong diagnostic and fault resolution skills with the ability to work under pressure and to tight deadlines Excellent written and verbal communication skills with the ability to build rapport quickly and maintain strong customer relationships Bonus Points Experience with Juniper routing and switching, Cisco Catalyst SDWAN, Infoblox, or Cisco Firewall (ASA, Firepower) Exposure to MPLS and SDWAN network support and maintenance Even if you don't tick every box, don't let that hold you back. If this sounds like your kind of challenge, we'd genuinely love to hear from you. Why Orro? At Orro, we're proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company wide mentoring, we're here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you'll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out. Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position. Department ANZ Orro Networks Team Locations Melbourne Remote status Hybrid