Network Director

Network Director We usually respond within a week About HIVED 📦 At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, ex-Revolut, DeepMind, Amazon, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures , NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery. Our Values 😊 We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate. 🤝 We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence. 💡 We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not. 🌍 We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have. Role Overview 📝 Ultimate accountability for our Sales & Ops Planning, Network Operations, Transport and Fleet functions Responsible for overseeing the creation and partial execution of the operational plan against both budget and quality targets P&L accountability for collection and vehicle costs Compliance against O-License Represent Network to exec level and ultimate stakeholder of commercial/ops relationship The Director of Network is a critical leadership role responsible for both major planning and execution functions. You will hold ultimate accountability for the seamless and compliant movement of parcels from the point of injection through to our final-mile hubs, and ensuring that our hubs have accurate plans to execute against. You must ensure that the Network is both financially efficient and operationally resilient. As a strategic architect of the business, you will balance the "here and now" of daily operational performance with the long-term scaling required to meet high-growth targets. You will bridge the gap between commercial demand and operational reality, ensuring we deliver on our customer promises while maintaining strict control over our cost base. Responsibilities 1. Strategic Planning & Execution You are the primary owner of the Operational Plan that forms the drumbeat of the operation. You will oversee its creation, ensuring it aligns with budgets and quality KPIs. This includes: Ensuring the operational forecast (our demand) and capacity management (supply) matching process is accurate and able to respond the expected variations and fluctuations. All aspects of capacity are included here: collections, sortation and final mile capacity. Optimising network design to improve parcel flows and minimise transit times. Managing parcel injection strategies to ensure efficient sortation processing Ensuring the network can scale dynamically during peak periods (e.g., Black Friday/Cyber Monday) 2. Transport & Network Operations You will lead the departments responsible for the physical movement of goods, maintaining a focus on: O-License Compliance: ensuring the business maintains the highest standards of safety and legal compliance across our fleet and operating centres Fleet cost ownership: end-to-end ownership of our fleet costs, from the middle mile network to our final mile vehicles. This includes the full cycle of acquisition, maintenance and end of life management Operational excellence and driving continuous improvement in efficiency and utilisation 3. Financial Stewardship & P&L This role carries heavy P&L accountability, specifically regarding: Collection & Vehicle Costs: managing one of the business's largest cost centres by optimising fleet procurement, maintenance, and utilisation whilst maintaining strong execution against budget Budget Alignment: delivering network capacity and execution within the constraints of the agreed financial roadmap 4. Executive Leadership & Stakeholder Management You will be the face of the Network at the Executive level, providing: Strategic Voice: translating complex operational data into actionable insights for the Board Commercial/Ops Interface: acting as the ultimate stakeholder in the relationship between our sales/commercial teams and our operations, ensuring that new business is onboarded profitably and sustainably Requirements 8–12+ years in senior operations leadership across logistics, last-mile, or eCommerce Strong command of operational cost drivers and the ability to own CM3. Experience running both planning and execution environments, preferably within a logistics setting Strong people manager with experience coaching managers and high performing teams Proven track record of building SOPs and managing KPIs Strong cross-functional experience with Commercial, Finance, and other Operational leaders Comfortable “building the plane while flying” and driving stability during change Strategic leadership style with ability to balance short-term goals with long-term aims Data-driven, structured problem-solver with a continuous improvement mindset. Nice to have Experience with EV fleets and charging operations. Scale-up or hypergrowth environment experience. Familiarity with UK logistics and Transport standards. How we reward our team 🎁 Dynamic hybrid working environment with a diverse and driven team Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role 25 days of holiday allowance plus public holidays 1 Birthday Day Off + 2 Tenure-Based Additional Days Off Subsidised Private Medical Insurance including dental, vision & mental health therapy Bi-annual performance reviews and tailored development plans Competitive salary + EMI options scheme Annual compensation review Team lunch provided once a week Quarterly team socials and annual sports day (HIVED Olympics) Enhanced maternity/paternity/adoption policy as day 1 right Community volunteer days Cycle to work scheme Dog friendly office and depots MacBook Air or Windows Laptop (depending on your preference) 🔍 Want to learn more? 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED HIVED is B Corporation certified HIVED is #7 on The Sunday Times Tech 100 Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network Check the Impact Report 2024 Keep up with HIVED ✨ here ✨ Department Network Locations London - Shoreditch Remote status Hybrid About HIVED HIVED is the first customer-centric, tech-enabled parcel delivery company designed for ecommerce. With a 100% electric fleet and commitment to an exceptional delivery experience, HIVED is setting a new delivery standard for ecommerce brands and consumers. HIVED has already delivered millions of parcels for brands such as Nespresso, H&M, Zara and John Lewis and is a B Corp certified business. Backed by leading investors such as Maersk Growth, NordicNinja, and Planet A Ventures, HIVED is leading the industry by making great service and green delivery the standard, building out a delivery network that’s fit for the future. Founded in 2021 Co-workers 120+