We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!
This Is What We Need You For
- As a Consumer Service Agent, you interact directly with external clients across various countries. You are expected to provide accurate, consistent, and high-quality responses to consumer inquiries
- You continuously build and strengthen your skills across digital touchpoints such as CRM systems, chatbots, and email. You confidently manage a wide range of inquiries
- You act as a Subject Matter Expert, resolving issues efficiently and accurately
- You stay up to date on new product releases and brand developments. With a passionate, authentic “gamer-to-gamer” tone, you educate, support, and inspire our community
- By actively working to reduce waiting times, you enhance the overall consumer experience while monitoring KPIs such as Response Time and CSAT
This Is What You Can Score Highly With
- Your previous experience in consumer service or a comparable field sets you apart
- You bring a strong service mindset with clear, consumer‑first communication skills and a passion for delivering excellent support
- You feel confident working with digital communication tools and enjoy handling a wide variety of consumer inquiries
- A motivated "can-do" attitude and passion for improvements characterizes you
- You feel comfortable working in shift models ( 8/9 AM–4/5 PM or 12 PM–8 PM)
- You are fluent in English (B2/C1 required), and also have a fluent command of another European language(s)
Your Benefits
Your impact matters
Depending on your role you will be entitled to participate in our company bonus scheme. Enjoy bonus opportunities that recognize what you bring to the table.
Your health comes first
Our private medical care from Luxmed has your back, so you can focus on the moments that make life meaningful.
Fitness & Wellness
With our Multisport Pass, you mix gym, yoga or spa into your day – however it feels good. A little movement. A big impact.
Flexible working hours
Our flexible working hours and up to 40% remote work per week (role dependent) help you shape each day the way it works for your flow.
The salary range for this position is
9,000.00 - 10,000.00 PLN gross per month. Initially the contract will be initiated for 3 months, with the option for a permanent contract, when both sides agree.
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Your way to Ravensburger
It's always nice to know what to expect. That's why we've summarized for you what to expect during the application process and what the next steps will be here.
We have also answered some general and frequently asked questions in our FAQs. Feel free to check it out: FAQ Ravensburger
You still have some questions?
Do you still have any questions about your application, the job or anything else? I am happy to answer them.
Mikolaj Matacz
E-Mail:
[email protected](Help us to keep the process lean and apply via the "Apply Now" button instead of sending an email.)
Apply now
Statement on equal opportunities
Ravensburger is a family-owned company with family values, a strong sense of community and mutual respect. We foster a diverse corporate culture and therefore make sure that we work together in a fair, respectful and tolerant way where there is no place for discrimination.