Multi-Line Claim Adjuster I (Auto/GL/Property) - Remote

Overview Multi-Line Claim Representative I (Auto/GL/Property) Location: Remote (Reports to Metairie, LA Branch) Schedule: Monday – Friday, 8:00 AM – 4:30 PM CT Salary Range: $50,000 - $55,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims, primarily focused on commercial auto and general liability property damage claims, with exposure to litigation. This role manages claims from assignment through resolution (cradle to grave) in a fast-paced, multi-account environment. The role includes handling claims across multiple jurisdictions and diverse accounts, including commercial trucking and public entity (municipal) business. Responsibilities Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and property, with GL exposure) in accordance with CCMSI standards, client instructions, and state regulations Manage claims cradle to grave, including those with litigation exposure Apply knowledge of insurance coverage to determine compensability and exposure Maintain consistent, proactive communication with clients, claimants, and attorneys, meeting high expectations for responsiveness (calls and emails) Establish and maintain appropriate reserves within authority guidelines Review medical, legal, and miscellaneous invoices to ensure accuracy and claim relevance Negotiate disputed invoices, damages, and settlements within authority limits Issue payments in accordance with CCMSI procedures and client guidelines Assist in the selection and coordination of defense counsel and other vendors Identify and pursue subrogation opportunities Maintain accurate and timely claim documentation, diaries, and file updates Prepare status reports, reserve updates, and claim summaries as required Handle claims across multiple accounts and jurisdictions including LA, TX, FL, MS, AL, GA, SC, and TN Support litigated files through coordination with legal partners and participation in proceedings as appropriate Ensure compliance with all service commitments and corporate claim handling standards Qualifications Required Qualifications Current adjuster license in home state (TX or FL strongly preferred) 1–3 years of claim handling experience (commercial auto and/or property) Foundational understanding of insurance coverages Exposure to or familiarity with litigated claims Strong verbal and written communication skills, with a high standard for responsiveness and follow-through Ability to manage a multi-account desk in a fast-paced environment Strong organizational skills and ability to prioritize effectively Self-starter with the ability to work independently and as part of a team Reliable, predictable attendance during assigned client service hours Discretion and ability to maintain confidentiality Nice to Have General Liability claim exposure or experience (strongly preferred) Prior TPA experience Experience handling commercial trucking or municipal accounts Experience working across multiple jurisdictions Why You’ll Love Working Here 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: Internal training and advancement opportunities Culture: A supportive, team-based work environment How We Measure Success At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: Quality claim handling – thorough investigations, strong documentation, well-supported decisions Compliance & audit performance – adherence to jurisdictional and client standards Timeliness & accuracy – purposeful file movement and dependable execution Client partnership – proactive communication and strong follow-through Professional judgment – owning outcomes and solving problems with integrity Cultural alignment – believing every claim represents a real person and acting accordingly This is where we shine, and we hire adjusters who want to shine with us. Compensation & Compliance The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws. Our Core Values At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who: Lead with transparency We build trust by being open and listening intently in every interaction. Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done. Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own. Win together Our greatest victories come when our clients succeed. We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #LitigatedClaims #RemoteJobs #IND123 #LI-Remote