Mortgage Ops Lead - Document Custody

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead the team to support customer and performance measures focusing on completeness, timeliness, quality, and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify, recommend, and assist with implementing process improvements to increase customer value, as well as identify and resolve customer problems, process exceptions, and risks. IMPACT YOU WILL MAKE The Mortgage Ops Lead - Document Custody is responsible for maintaining and overseeing Fannie Mae’s custody operations framework, including standards, policies, procedures, and third-party requirements. This role partners closely with internal stakeholders and Document Custodians to ensure operational excellence, risk mitigation, and regulatory compliance across the SF Custody function. Key Responsibilities Lead the partnership with Fannie Mae’s Custody Operations and the third-party Document Custodians to identify, manage, and resolve certification, operational, or custody exceptions. Guide the Custody Operations team in identifying custodial errors and/or possible improvements to reduce risks. Build and maintain relationships with Document Custodian partners. Provide advice and share custodial operations knowledge with Custodian managers and staff to strengthen governance, risk and control environments, as appropriate. Lead and maintain Fannie Mae’s Single-Family Custody Operations requirements, Standards, Policies, and Procedures. Manage the creation, maintenance, and distribution of Document Custodian Notices for external communications. Conduct second-level review of remediation documentation; leverage Custody Operations Manager guidance as needed, to finalize Agreed Upon Procedures (AUP) Audit internal reviews and Quality Control deliverables. Review and analyze Document Custodian performance and risk metrics, including: Certification volumes Service Level Agreement (SLA) trends Operational risk events Release activity Lost Note Affidavits Fannie Mae scorecard results Provide insights, recommendations, and escalations as needed based on Document Custodian performance and risk trends. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experiences 5 years experience in the mortgage business Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work. Qualifications Bachelor’s degree or equivalent professional experience. Strong knowledge of custody operations, document custodianship, or mortgage loan servicing preferred. Experience with third-party risk management, audits, or operational risk governance. Strong analytical and organizational skills with attention to detail. Ability to collaborate effectively with cross-functional teams, including Legal, Risk, and external partners. Excellent written and verbal communication skills. Key Competencies Risk Management & Compliance Stakeholder Engagement Process Governance Data Analysis & Reporting Operational Excellence Target Salary Range: $109,000 to $142,000 a year Operations - Operations Management - Lead Associate #LI-Hybrid Qualifications Collaboration, Compliance Risk Management, Critical Thinking, Cross-Functional Teamwork, Data Management, External Partners, Internal Stakeholders, Mortgage Documentation, Process Management, Relationship Building, Risk Management, Service Levels Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form . The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here . Requisition compensation: 109000 to 142000