mlcoa - Quality Assurance Officer

mlcoa is the largest provider of independent medical opinion in Australia. We provide leading expert medical opinions for the complete health picture for our customers. Our national team, covering every major medical specialty and sub-specialty, delivers trusted and impartial opinion to fill information gaps and provide a complete picture for each case. We offer a range of solutions, including but not limited to independent medical examination, Medical Advisory Services, Risk Assessment Services, and Telehealth Solutions. We’re expanding our National Quality team and are seeking an experienced Medicolegal Quality Assurance Reviewer on a 12 month fixed term contract. In this role, you’ll review specialist medical reports to ensure they are accurate, compliant, and delivered on time, supporting informed health and work outcome decisions. You’ll work closely with internal teams, customers, and medical specialists to maintain high-quality reporting standards. Key Responsibility Review medical reports for accuracy, clarity, and compliance Collaborate with stakeholders to ensure complete and high-quality outcomes Identify and resolve report issues with consultants and referrers Maintain compliance with legislative and client requirements Contribute to continuous improvement initiatives Meet quality and productivity targets About You Proficient skills in Microsoft word and ability to learn Practice Manager Operating Systems Strong ability to read, interpret and make critical judgement calls Excellent time management and organisational skills to manage high report volumes Ability to balance quality, speed, and accuracy High levels of EQ, motivated by improvement and the opportunity to test and learn from new ideas Genuine passion for providing exemplary customer service Positive attitude and growth mindset. What We Offer Flexible work options (part-time or full-time, hybrid) Work-life balance with WFH and office connection Career development and training opportunities via MedHealth Supportive, purpose-driven team culture If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or [email protected] quoting REF9861Q You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.