Microsoft 365 Expert (Messaging & Email Security) to Group Technology

Job ID: 4603 Welcome to Group Technology, where we engineer solutions and support Nordea’s transformation by providing a holistic technological view of the bank and its surrounding environment. We enable the business strategy by delivering secure, stable, and modern digital workplace services for our employees. We are now looking for a Microsoft 365 Expert (job description Production Operation Expert) to join our team Content Management in End User Engineering & Operations service domain. In this role, you will be a key expert for Exchange Online and Exchange Server and its dependent and supportive services, ensuring reliable, secure, and compliant email and messaging services across Nordea. Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring secure access to digital solutions anytime, anywhere—while safeguarding people, customers, and data. About this opportunity Content Management in End User Engineering & Operations provides modern digital workplace services across Nordea. We are responsible for governance, compliance processes, and operations related to Microsoft 365 services and supporting platforms. Our technology stack is broad and includes also copilot and custom applications for digital workplace We add value by enabling Executives, Business, IT, Traders, and Branches with dependable end‑user services required for their daily work. Our team is international, with colleagues based in Denmark, Finland and Poland. Your future manager is located in Warsaw. What you’ll be doing Act as a subject matter expert for Exchange Online and Exchange server, ensuring stable, secure, and compliant messaging services Support and develop email security and protection services, including Microsoft Defender for Office 365, phishing protection, DMARC, and related capabilities Drive continuous improvement of Exchange and email-related services through expert input, service reviews, and lifecycle management including architecture design Collaborate closely with security, identity, and infrastructure teams to ensure seamless and secure service integration Support operational teams with complex incidents, problem management, and root-cause analysis, including participation in an on-call rotation (shift-based) when needed Contribute to governance, risk assessments, audits, and compliance activities required in a regulated environment Maintain clear technical documentation and communicate solutions effectively to both technical teams and stakeholders Participating to the on-call shifts with team members This role is open in Łódź, Warsaw, Gdynia, or Gdańsk. We work in a hybrid model, combining office collaboration with flexible remote work. Who you are This is the right role for you if you are a hands-on Microsoft 365 Expert with strong expertise in Exchange Online and Server area, email security, and you enjoy working close to operations while ensuring high service quality and security. You take ownership of your area, work in a structured way, and balance deep technical knowledge with collaboration and continuous improvement. This is the right role for you if you are/have: Strong technical hands-on experience with Microsoft 365, with a clear focus on Exchange Online Strong expertise in driving exchange migrations on enterprise level. Good understanding of email security solutions, such as Microsoft Defender for Office 365, phishing protection, and DMARC Experience supporting and improving enterprise-scale messaging environments Understanding of security, compliance, and operational requirements in large organizations Ability to analyze issues, propose improvements, and support implementation Experience with scripting (e.g., PowerShell) is required Very good communication skills in English, both written and spoken Strong collaboration skills and a proactive, quality-focused mindset At least a Bachelor degree from university in relevant field It would be ideal if you also: Have experience working in regulated or large enterprise environments Are familiar with Microsoft 365 security and compliance features Hold Microsoft certifications related to Microsoft 365 or Security Have experience working in Agile or hybrid delivery models What we offer People come here when they want to get somewhere. For some, it’s to take their career to the next level. People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward. A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment. Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility. Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving. Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. If this sounds like you, get in touch! Next steps Submit your application no later than 12/06/2026. Please note that we will proceed with potential candidates already during the application period. We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates. We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges. We lead change . We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy. We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us. Please include permit for processing personal data in CV as following: In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf We reserve the right to reply only to selected applications. Department: IT/Technology Learn more about us Learn more about us How we recruit Who we are Sustainability in Nordea Our purpose and values